[Resolved]  Pure IT — battery replacement

MY CUSTOMER ID IS [protected] .DATE OF PURCHASE 01.07.09.FACING GREAT PROBLEM IN REPLACING BATTERY EVERY TIME.AGAIN I AM FACING THE SAME PROBLEM SINCE TWO DAYS.NO RESPONSE ON NO.[protected].PLEASE PROVIDE ME BATTERY IMMEDIATELY ELSE I HAVE NO OPTION TO SWITCH OVER TO ANOTHER PRODUCT.

complaint of pure it regarding the change of battery.

The service is very very poor.

Raj([protected])

Pure it — water is leaking from bottom

hai
i taken pure it last 15days back from bottum water is liking. please do some thing for it

i taken pure it last 15 days back from bottum water is liking please give me a solution

Dear sir

I can use the pure it (Serial No: MSB[protected]) I have order the battery on 15.04.10 My order No is 1S10ERD[protected] But upto till time no body rectify the problem. Please do the needfull.

My address
P.Murugesan
Cotton Blossom Mill Quarters
Sungakarapalayam
Desipalayam Post
Puliyampatti Via
Sathyamangalam Taluk
Erode Dist-638 459
PH No:[protected]

Dear All,
We have been calling (mob-[protected])for replacement of Battery from my water filter Pure it. But none of your representative visited to my residential place. We are force to drink water without filteration. Can you all take pain to send some body to our residence.


Manish Kumar
MIG 2/4
Kalinga Bihar
Chhend, Rourkela-769004
Orissa

Pure IT — Worst possible service

If you ever have to reach the Hindustan Lever Pure It Customer Care helpline, God help you!! You can listen to a recorded voice and music for ages but you will never get any of these irresponsible irritants to answer you. Their service is appalling. They change their numbers without intimating their customers. They take forever to deliver their battery kits. After ages some guy came and told me they have changed the model of their long life battery kits, but the company does not have the washer in stock.
I just got off the phone trying to reach their customer care, but to no avail. Even if I do, I know their standard reply. Sorry Sir, we will correct it, Sir. It is just like their standard reply to these complaints. If you notice, they mail out a standard reply to all complaints. It sure shows how much they value their customers. It also shows the poor standards the company has set for itself and its employees.
I've taken the cue and changed the orders for my clinic and place of work to another standard company.

Dear Manish Kumar,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Prasad

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — GKB

I booked a GKB a month before. I didnt get any feedback or cal from pureit services.

Dear Mr. mohammed salman,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to login into www.pureitwater.com and provide your contact details as well as pureit details.

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — not responding to order made over phone

we placed an order for the battery of the pure it water filter. this has never been attended even after repeated requests. it has been over a month by now and still we did not receive any kind of response. it is very annyoying, and doubt if it is a product of HLL. i hope atleast this e-mail would make a difference immediately.

i want to replace battery of my pure it filter product and i had made so many comlaints(my complaint no. - S10/DLI[protected] on phone but there is no feed back . I am facing a lot of problem due to this as water is not getting filtered due to this i m not able to drink fresh water .
so plzz its a humble request from you to take immediate action on my problem and send your employee for battery replacement ..
"your prompt action will be highly appreciated"

if you want some more information plzz send me mail on - [protected]@yahoo.co.in

Dear Mr. rajs

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I am trying to get my PURE IT battery replaced since last 20 days, after calling again & again your executive promised to send some one in 2 days time, but no body comes. when called your customer care, they said they donot have any stock of any battery...this is the company "Hindustan Lever" is working like .
after calling no of times one message came with request no. C[protected], written within 72 hrs it will be delivered to my place. still 30hrs passed but no body bothers to came & give customer service.
I am very much sure that 72 hrs will also passed & no body will come to my place.

This company is really a worse company in customer service.

Dear Mr. pundreek

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — Pureit battery not received on time

I have order a Pure it battery on 16 may & I have register 3 complain with the customer service however Till date I have not received the Pure it battery.
Three complaint no. are:

1.) C[protected]
2.) C[protected]
3.) C[protected]

HLL services are very poor & Every agent is aware about logging the complaint not to resolve the issue.
VERY POOR SERVICES!!!

Mohan Gupta

change of battery
Dear Sir,
My name is TEJ PAL SINGH ., I had given request for change of battery on 20.05.2010 & 01.06/2010 that time customer care people have given replacement battery no.S10/DLI[protected], but still there is no response in spite of several remainders from me. Earlier after change of battery lot of dust was coming, that time also I have given complaint, but till date no action.
So I have strongly decided that I don’t want to use this product. As a my personal request pls send somebody to my home and take bake to your product its no use for me & family

By using pure it water we got lot of health problems

Regards
TEJ PAL SINGH
.

Very poor service made by Pure It customer care team. Nearly I call five times their is no proper responce. Asking lote of Questions when we will come to you. But we are not ask any thing in that purchasing time.
EDIN Raja