I had purchased a PureIT water filter; Customer Id No.-1928478423. After 4 months the Battery Kit turned red, so I had ordered another battery kit which was worth Rs.510 that supposed to give 2250 liters of filtered water, it was fitted in month of June but the new kit turned red again in end of August, so this battery kit lasted only 2 months.
Whereas THE CO. SAYS THAT 2000 LTR WATER WILL BE FILTERED by its BATTERY of Rs. 510/- BUT …!!!
Logically if I have to purchase battery kit 4~5 times a year, the cost will be more than my total purchase cost of the filter.
I have made lot of calls to the customer care but only assurances have been given to me by them and Inspite of my regular calling and complaint registration no response has been shown from the company’s side.
After my frequent phone calls at the PUREIT Customer Care Department. One of the Representative (Mr. Manoj) from PUREIT has visited my home to check the battery but I’m very sorry to say that he was just a fraud guy. When I forcely asked him to show me his I- card and his contact number he provided me a totally wrong mobile number and I-card, there was no I-card at him.
I can just say that, HUL IS JUST FOOLING THE CUSTOMER BY SENDING THE FAULTY BATTERY AND EARNIMG PROFITS, I SHOULD SAY THEY ARE JUST CHEATING AND HARRASING THE CUSTOMERS AND EARING GOOD PROFIT. MY LATEST COMPAINT NUMBER IS C-102659227 registered on 7th September ‘2010 and the customer care executive who attended my call was named Mr. Kamal.
I have lost my trust and faith on Hindustan Unilever. I have decided not to go for any sorts of products recommended by “HINDUSTAN LEVER LTD" in future.
NOW, I ‘LL NOT BE HAVING ANY OPTION LEFT FOR ME EXCEPT GOING TO THE CONSUMER COURT. DONT HAVE ANY OPTION BUT TO GO TO COMSUMER COURT.
(Waiting for your Response)…
(Your Earliest response in this regard will be highly appreciated )…
Mobile No.: 9810651907
(Same No. Registered in the Records of the company)