Pure IT — Faulty Device and No Service | |||
Hi, I had bought Pureit Classic on Sunday morning 29-Jul-2012. Which comes out to be faulty and for that I registered a complain on 29th morning itself. Now since than I have been calling every day (Its already 5 days now) and your call center guys promise me every day that the technician is going to visit today. This is not happening and I pissed of your service, I buy a brand new water purifier for 1200 RS and it is faulty and there is no one to give me service for 4 days now. Today I spoke to the senior twice and they promised me or i would say they gaurentee me that i would not have to call them again and the service would be done today. Since no one came today also to attend the problem, I demand you to give back my money back and take your purifier back. Failing to do so, I would register complain in the consumer forum. Harsh Doshi [protected]@gmail.com Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Sir,
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 6th August and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 6th August and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Dear Sir,
My Name is Rajendra Parekh, email ID [protected]@yahoo.com I ahve purchased Pureit WPUV 100 Marvella V-4 Litre, Nobady complian solve Last One month 4 times reparing but not solve the probleem Pl.chage my Pureit replacementt immedaitely.
Thanki8ng you,
Rajendra D Parekh Vadodara M.N.[protected]
My Name is Rajendra Parekh, email ID [protected]@yahoo.com I ahve purchased Pureit WPUV 100 Marvella V-4 Litre, Nobady complian solve Last One month 4 times reparing but not solve the probleem Pl.chage my Pureit replacementt immedaitely.
Thanki8ng you,
Rajendra D Parekh Vadodara M.N.[protected]
Dear Sir,
My Name is Rajendra Parekh, email ID [protected]@yahoo.com I ahve purchased Pureit WPUV 100 Marvella V-4 Litre, Nobady complian solve Last One month 4 times reparing but not solve the probleem Pl.chage my Pureit replacementt immedaitely.
Thanki8ng you,
Rajendra D Parekh Vadodara M.N.[protected]
My Name is Rajendra Parekh, email ID [protected]@yahoo.com I ahve purchased Pureit WPUV 100 Marvella V-4 Litre, Nobady complian solve Last One month 4 times reparing but not solve the probleem Pl.chage my Pureit replacementt immedaitely.
Thanki8ng you,
Rajendra D Parekh Vadodara M.N.[protected]
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics