Greetings from Pureit.
First of all, we would want to thank you for taking the time and effort to reach us.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write back to us @ firstname.lastname@example.org or login into www.pureitwater.com and provide your Pureit details as well as your contact details. .
Rest assured of continued support always.