[Resolved] PureIT Water Purifier — Nil service | |||
I own a pureit classic water purifier. I am having the appliance for the last 3 years. The service back up in Saharanpur UP where i was posted was excellent, but since i moved to new panvel the last year the service is pathetic to say the least. The only time I ordered a refill about 3 months back the man who came to change the cartridge was so unskilled that he destroyed all the locks in the purifier. The tap of the pureit broke about 2 months back and no one turns up in spite of repeated calls to the customer care. It is high time the company takes notice of this issues and revamps the set up to ensure continued costumer loyalty or else the customer is forced to change over to better brands with better back up. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Thanks for the immediate response to the complaint. Hope the concern doesn't remain only in words and materializes into some form of action.
My contact no are. Land line:[protected], Mob: [protected] / [protected]
You may contact the above said no at any time other than between 0900 hrs to 1300 hrs on Sun.
Hoping for some positive response.
Thanking you in anticipation.
Regards
Sajan SS
My contact no are. Land line:[protected], Mob: [protected] / [protected]
You may contact the above said no at any time other than between 0900 hrs to 1300 hrs on Sun.
Hoping for some positive response.
Thanking you in anticipation.
Regards
Sajan SS
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Greetings from Pureit
First of all, We would want to thank you for taking the time and effort to reach us.
As We can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset We would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured of continued support always.
Regards
Pureit Team