[Resolved]  PureIT Water Purifier — non servicing of the product

Address:Thiruvananthapuram, Kerala

I had applied for the purchase of a 9 litre Pureit Water Purifier for home delivery and the machine was promptly delivered at home. The people who delivered the machine had done a demo as to how the machine works and how to maintain it. Four months later the machine was not working properly and the company people were contacted over the phone. For the past one and a half months, i have made 13 phone calls but nobody is yet to turn up. The excuse they give is that they cannot locate the house. When it came to delivering the machine, they could locate the house. But when complaint was registered, they say they cannot locate the house. The Pureit company should be punished for false information and their product should be banned from the market, because their product is definitely not working the way they advertise.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir/Madam

This is with reference to your below mail and the concern you have with the functioning of Pureit / query regarding your Pureit .

First of all, I would want to thank you for taking the time and effort to reach us on your concern.
As I can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

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