[Resolved]  PureIT Water Purifier — Installed fake Germkill kit

Address:

Uttar Pradesh

I am a Pureit water purifier user.Few days ago my pureit germkill kit expires and I ordered a new germkill kit from pureit helpline number:[protected] vide Customer ID:[protected] on behalf of Mr. Lekh Raj Singh....A man came from pureit company and replaced the germkill kit with the new one.He gave me a slip and when i asked for bill he said that this is the new type of bill that pureit company gives now and took Rs 580 from me.He installed the new kit and advised me to throw the water in 1st use from the kit.Another day I've seen that water from the 1st chamber is not going down in the 2nd chamber, then I complained on the pureit helpline No again and i registered the complaint.Then today a man came and checked the purifier and said that the man who came earlier installed the used kit which can't purify the water and he asked me to show the bill which previous man gave me.I showed him the bill then he said that this is not the bill from our company.This is only the slip.Then after that he replaced the fake kit with the original kit and took Rs 680 from me and gave me the bill from the company and said that he will tell his company about this fraud and will contact me if any,refund or anything else could be done and he took a part from the fake kit to show to his company.This new kit seems quite OK to me but I am afraid that will my money be refunded or not.............
So with due Regards I request the help of You and hope that you will try to help me at the earliest
Waiting for your help:
NAME: DIVYANSHU
Id:[protected]@yahoo.com
ADDRESS: 136-C Regent,Shipra Sun City,Near CISF Camp,Indirapuram Ghaziabad,U.P-201014