I’m a consumer of your Water Pure IT device bearing Consumer # 1925827631 since last two years. My battery kit got changed on 04/05/2010 by your Laxmi Enterprise of Serampore your authorized service provider (Retail Invoice# IS10/1944-117) which is supposed to be equipped with the capacity to purify 2250 litres of water, to my surprise the said kit went out of order after filtering 550 litres of water to the higher side. I have called up the helpline at the start of this August2010 and lodged the complaint with the support executive and requested them to replace the kit with a new one absolutely FREE OF CHARGE.

An executive visited our place in a couple of day’s time to change the kit with scheduled charges which we didn’t allow him to do; his name is Mr. Dulal Sikari probably from your Serampore Unit. Following his visit I received a sms survey where I mentioned that I’m not satisfied with the service; to my delight a lady called up and assured me that she will send somebody and will get my kit replace in a couple of days time.

Post that I have logded several complaints at the helpline brearing the following reference numbers:
1) C102572648 on 17.08.2010
2) C102653066 on 05.09.2010
3) C102698341 on 17.09.2010

None of the executives has visited my place though I have been receiving messages regularly that somebody has attended your complaint!!!!!!!!!

REQUEST YOU TO LOOK INTO THE MATTER AT THE EARLIEST AS WE ARE CONTINUING DRINKING UN PURIFIED WATER EXPOSING OURSELVES TO HEALTH HAZARDS.

Hope this mail will receive due care and my problem will get resolved in a couple of days.

Thanking you in anticipation,