[Resolved] PVR Cinemas — Ticket booking failure

[Resolved] PVR Cinemas — Ticket booking failure

H Harshanand M V

PVR has charged me for tickets that have failed during booking... I had done everything from their website and the transaction failed. But I had already given my credit card info for booking... I was trying to book tickets for more than 45 min on the website on Sat Aug 1. I had 2 transaction failures for the card. I checked the Members Area and I did not see any tickets booked after the failures. But the amount (660) was credited to my credit card. When I logged in 4 days into PVR website, I can see one of the transactions has passed. I did not receive any SMS communication. I also missed the movie. Only one of the transactions has been reversed. I spoke to customer support and they are not giving me a refund on this. This is a problem with their website and they are not ready to accept this. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Soumya K

from Hyderabad, Telangana

I have a similar complaint of 2 failed transactions but I have received the refund as well..Could someone please give the customer care number. I have no clue who to call..

shiba kalyan biswal

from Bengaluru, Karnataka

i have booked 5 tickets for 3idiots on 26th december at 2.30pm at centra mall chandigarh.my account card has been deducted of Rs825, but i had to return back after they denied entry to the show.my tickets were not booked. plz return my money to my account

Ravi0929

from Delhi, Delhi