[Resolved]  PVR Cinemas — Online booking transaction error - No Support

I made an online booking on pvrcinemas.com and the payment was deducted from my credit card for Rs. 1060/- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either.

They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Gurgaon does not get any response either.

Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes.

Highly frustrating, and just convinces me that they have no interest in addressing customer needs. Henceforth shall always look for an option other than PVR and recommend everyone.
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Aug 14, 2020
Complaint marked as Resolved 
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It’s highly disappointing that no one acknowledges the e-mail and there is no helpline number on your website. It’s disgusting that you charge money from someone in error and take so long to reverse the same.

We have booked five movie tickets for PVR – Plaza on 13th Sept’10 at 1555 Hrs and the payment procedure was through net banking. The money has been deducted from my account; however we have not received the tickets or any confirmation number.

I think everyone who has written the complaints here sholud get together and go to there Gurgaon office and set them right.

PVR Cinemas, Bangalore — Ticket was not booked but amount was deducted from net banking

Hi,

I have used PVR online Cinemas to book movie Endiran on 2nd october for 5:00 PM show throgh

HDFC netbanking however money was deduted but ticket was not booked. Transaction ID :

CCA[protected]Avenues India Ltd [protected]. I have checked with HDFC bank customer care and

they told to contact Avenues customer care or merchantiser to recover the same. Is any one

know how to recover this amount? If you know please contact [protected]@gmail.com
I agree the same. The same thing happend to me also. I didn't get any customer care number also in the pvr website. How to get the refund amount back. My email-id: srikanth.k.[protected]@gmail.com
seriously yaar these buggers dont lift the call ...horrible pvr cinemas ...i will screw them up ...they dont even lift the call ...they dont employ anyone for customer care just they have number just to show off
prashant
[protected]

PVR Cinemas — Transaction Failed and money has not been refunded

On 22/11/2010 I have made the payment of INR 1,320.00 to PVR cinemas for advance booking. While making the payment, I have received an error message "Transaction could not be completed, Money deducted shall be refunded." I thought, money will be refunded within 72 hours. However, I still have not received any refund. I cant see any phone number where I can file a complaint about this.
I tried booking 2 tickets for The Devil on the 6th of this month through PVR's website using HDFC netbanking but before I could complete the booking the transaction timed out. An amount of 500 has been debited from my bank account and has STILL not been refunded. CCA[protected]Avenues India Ltd, Cheque No. C[protected]. I've mailed them on both [protected]@pvrcinemas.com and [protected]@pvrcinemas.com, to no avail. I see all these complaints here and I wonder what kind of freak show PVR is running? What in the world do I do to get my money back??

PVR Cinemas — Ticket Booking failed

This is regarding the online booking transaction carried out on 2nd December on pvrcinemas.com using SBI net banking. However the transaction failed due to timeout but an amount of Rs.440 has been debited from my account
Transaction Details:((POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI )
Kindly refund back the amount.


Name:Rajesh
Contact:[protected]
Even same thing happenedd to me. i tried booking and an amount of Rs. 1000 has been debited from my account but before i could complete the booking the transaction timed out and i did not got any ticket confirmation either to my mobile number or to my email id which i mentioned during booking. And there is no customer care number to check abt this excep the [protected]@pvrcinemas.com id for which nobody even bothered to reply the mail when i sent a mail with this complaint.

This happend in pvrcinemas bengaluru.

PVR Cinemas — Ticket not issued for the paid money

I paid for the ticket online and the ticket was not issued either through mobile or e-mail.

there seems to be no response from the company either. first of all they don;t have any proper
modes or operation or intent to solve the issue

i kindly request the concerned authorities to tale immediate action against the company
same thing happened with us, transaction not completed but payment of Rs 180 has been deducted from my debit card...
I tried booking 3 tickets for PVR Priya via net banking. An amount of 720 Rs was deducted from my account and the transaction did not complete. A message - "Transaction could not be completed, Money deducted shall be refunded." - was displayed on the screen. I tried again and got the same message again. A total of Rs 1440 was deducted.

I dropped a mail to "[protected]@pvrcinemas.com" <[protected]@pvrcinemas.com>, "[protected]@pvrcinemas.com"<[protected]@pvrcinemas.com>, "[protected]@pvrcinemas.com" <[protected]@pvrcinemas.com. But I have received any reply so far.

If someone please let me the know the contact number of PVR support, it will be a great help.

- Urvashi
I to tried book tickets on pvr cinemas three times but they regretted it as"If Transaction not complete.Your money will be refunded." How to get my money back its Rs.850.

Plz send me currently working pvr customer care Number sir.Chennai PVR.
I also faced the same problem, i did not get the tickets but the system works properly till it transfers the money to their account.

Immediate action should be taken againts the theatre and concerned people should be punished.
Same problem with me as well. PVR Chennai, i have mailed them let's see if there is any response.

I will take them to court if i don't get the money back.

This is Cheating !!!
ditto here. payment twice deducted and subsequent failure. inspite of all these complaints this thing is still continunig is a shame. consumer court is a lengthy procudeure and i dont have time for that. i am calling up media/papers and informing them about this ongoing fraud
this regarding online bookin my tenascation carried out on 29th friday april 2011 on pvr cinemas using sbi net banikng. however transaction has failed due to timeout but amount rs 150 had been debited from my account. transaction details ( 592098) pvr cinemas at chennai

oberoi films — fraud

we invested money in oberoifilms in last year august they give us 2 instalmets and later on they promise to give at the end of year.

But they not give any money till now.
I agree with you all. I tried to book a movie ticket through their online ticketing mode, but the ticket was not booked, and instead amount was debited from my account.

I have sent mails to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com, BUT NO REPLY.
And the customer care number is NOT IN OPERATION..

Ohh my god, I did not know, that PVR SUCKS... NO CUSTOMER CARE, NO REFUNDS NOTHING... serious they need to be dragged to court, for proper compensation, and compel them, to set up proper customer care. OR ELSE WE SHOULD BOYCOTT PVRCINEMAS...
I also booked 2 tickets today and money got decucted but no booking happened.Same issue of session expired. Saw Message - "Transaction could not be completed, Money deducted shall be refunded." I can't find any other number that I can call. Isn't there some organization or something which can punish these for such an irresponsible attitude towards customers. Look to me like a bunch of illiterates not knowing the meaning of customer service at all, otherwise they might have corrected themselves in so much time.

Vishal

PVR Cinemas — money deducted from account

rs 300 is being deducted from my acc while booking tkt 4 stainley ka dabba and is not returned back to my acc.
any body with same plz contact me.
id:[protected]@gmail.com

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