[Resolved]  PVR Cinemas — Online booking transaction error - No Support

I made an online booking on pvrcinemas.com and the payment was deducted from my credit card for Rs. 1060/- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either.

They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Gurgaon does not get any response either.

Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes.

Highly frustrating, and just convinces me that they have no interest in addressing customer needs. Henceforth shall always look for an option other than PVR and recommend everyone.
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Aug 14, 2020
Complaint marked as Resolved 
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PVR Cinemas — NO access to special people

We r regular movie watcher in PVR since 2009. Always had good times in PVR.Sorry to say but PVR's are not SPECIAL PROPLE friendly, as we can not take wheelchair in any of PVR. Thanks
Dear Kishor,

We hope the your money has been credited back in to your account.

Regards,
Customer Care : PVR Cinemas
Dear Patron,

We appreciate you taking out time to share your valuable views with us. We will get back to you shortly.

Regards,

Customer Care : PVR Cinemas

PVR Cinemas — Charged 2 times for the same ticket

On 19th March i went to "PVR MGF Mall Gurgaon PVR".. I have charged 2 times Rs450/each for the same ticket. I Paid via Debit card on your ticket counter . Ref Number for transaction is POS 177634 POS177635 Kindly revert back one transaction amount of RS 450/Thanks

Very very bad customer service they have numbers and no one picks up. The Bangalore number someone picks the call and cuts it off doesn't even speak... I booked tickets for a show and the money was cut from my card and the booking didn't go through and no one is there to help.

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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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