PVR Cinemas — Cinema Consumers Lied and Crippled

Address:

New Delhi, Delhi

I went to Rivoli PVR Cinemas on August 20th to watch a movie at 7:15.
when I booked tickets at counter I was told Balcony was already full and was told there is vacancy fourth row from the back .
Unable to determine how the hall since fourth row from back would mean 3 rows are balcony (which happens in multiplexes) and then I get the next row with gradual steepening , I asked him if screen comes to level to eye meaning if we are placed not below the lowest point in the screen to continuously look upwards hurting our neck. This was specific to be sure as I work on computer all day and have severe neck problems.

The guy promised me it is to the level of eye and gave me tickets.

Then I entered the hall at 7.15 PM
I was carrying a pack of food with me from nearby Wengers bakery ( the oldest bakery of delhi) . In the entrace it was denied to take inside. Since it was already written on board I complied with it and asked them if they can take care of it. The security guard was completely talking in Hindi my partner could not understand it at all . Finally the food was opened and told to collect it at the end of the show.

Ok everything fine . we entered the hall.
Lo
1. we are below the lowest point of the screen. to not panic and not upset ourselves i calmed down and watched the movie.
2. interval . toilets. two of them were filled with urine and a long queue for the other two out of only 4 options available !
3. we move out of other available exit. we take a huge turn and reach the entrance only to find the food wrap was entirely open on the floor near the security guard's legs.

I want to know through consumer forum:
1. why do people lie in PVR management. are they poor. do they want more money. why do they harass by lying?
2. why do cinemas who earn above par with taxes and exaggerated prices would be prohibiting food inside? Seondly why Cinemas should be given licenses to hold eateries. We go to cinemas to watch movies not to eat. but they can serve if they want to but they cannot tell us to eat what they will give at inflated prices.
3. after paying huge sum considering the amount of crowd they are serving they don't have toilets proportional. they have harassed here too by stinking toilets. it is hazardous considering hygiene.
4. what kind of sensitivity do the security personnel have. In country where people die without food the security guard opened the food packet and kept it on floor for the whole length of movie!

Is this the country we are living in. I was appalled because I went to movie with a foreigner who wanted to see a slow romantic cinema and the culture of the country and at the end I was so disturbed by these behaviours.

I am waiting as how this case of total lying, insensitivity , negligence of amenities amounting to total disturbance and harassment to consumer will be dealt with.