[Resolved]  PVR Cinemas — online booking! Amount debited Confirmation received but not getting the tickets

Address:

North Delhi, Delhi

I purchased 4 tickets on line from PVR cinemas official site on 15/9/2012 for a show of Barfi on 18/9/12. I used ICICI bank Credit card for the same. Transaction went on smoothly and a charge of Rs.667.42 was informed to me by sms from ICICI. I also recieved an email from PVR confirming the booking and Booking ID PRVH[protected] was given along with the four Seat no.s P1, 2, 3, 4. I am a registered user of PVR and in the my account section of the PVR official site the same was confirmed as well. The current purchase showed there the four tickets to be collected from the PVR Prashant vihar, Delhi, Cinema hall. But i was taken aback when i went on to collect the tickets and was told that tickets can't be given as there is some problem with the transaction.I met Manager Mr. Ashish who was of no help and kept on saying that he can't do anything. i wrote emails to manager and cust. care at [protected]@pvrcinemas.com but no reply came back.i tried contacting PVR head office at Gurgaon but got no response.I called ICICI bank to clarify and they specifically told me that transaction was complete and credited to PVR Hydrabad. I have all the proofs of payment and transaction but PVR would not listen.
It's team is giving a very bad name to Brand PVR. It caused me great anguish and harassment. I don't know who is handling the opertions of PVR on line booking but it is in some very bad Hands. please Help!!!