[Resolved]  Race Car Helpline — Cheating / FRAUD

Address:

West Delhi, Delhi

I had subscribed to the RACE car helpline on 04/07/2006. After which i have been regularly paying the annual renewal amount to them. Last year RACE company had sent their Franchise sales agent named NAGMANI; to my residence on 16 February 2010 for the renewal again. The amount of Rs 330/- was paid to the person for Renewal, which was valid for 15 months, i.e from 05 april 2010 to 04 July 2011. The Sales agent gave a receipt for the same.

On 22 April 2011, when my car had a puncture, I called up RACE at 11:30 AM, the call centre for Help the man told me that my RACE membership had lapsed on 05 April 2010 itself. I pleaded to him that my membership to RACE was valid and i have the receipt for the same. But Race helpline people refused to provide the service and said that the agent must have done a FRAUD. I informed them that an account payee cheque was given to their agent in the name of "PRJ Auto".

Now Despite having paid I was not given the service. which is clearly illegal.

RACE CAR HELPLINE violates the rights of all the customers.

Kindly suggest me the solution for this as i also have the receipt for the payment and my passbook shows that the cheque was cleared in the name of "PRJ Auto".

Regards,
Amanjeet Singh sethi