[Resolved]  Racold Gas Water Geyser — Not working

Address:

Gujarat

I have written to you in this matter on 13/10/2011, 21/10/2011 and e-mail dated 23/10/2011 and on 31/10/2011.
I have made complaints to your authorized Service agent M/s Khodiyar Electric, Ahmedabad 380 007. on 11/07/[protected], 10/10/[protected], 12/10/[protected], 20/10/[protected], 31/10/[protected], 03/11/[protected] and so on. They have serviced the heater on 22/10/2011 also charging me Rs 390/-.
The service agent Mr. Chandreshbhai has suggested the following.
1. I should attach the pump with the heater and it will cost me Rs.5500/- plus fitting charges of Rs.2000/-
2. I should change the water pipe line so that in-flow of water be more forceful. I have done this on 05/11/11 at the expense of Rs. 2000/- and now the in-flow of water is quite forceful. The heater has, however, gone dead today ( 06/11/11).
3. Your service agent will now ask me to purchase a new house where the heater may work a bit better. Mr. Chandreshbhai told me that even if I attach a pump to the heater, spending more than Rs.5500/-, it is not certain that heater will work better and longer.
The suggestions of your Service-man are totally ridiculous and whimsical. He is totally inefficient and does not know anything of Gas Water Heater.
Whatever the case may be. My heater is dead from 06/11/2011. The Power cells put up by the repairer on 04/11/11 are quite old and worn out and yet he charged me Rs 30/- for the same. The cells are similarly replaced for more than 4 times till now.
I am tired of writing to you and making repeated complaints to your service agent. There is no response from you so far and this creates doubt on your integrity also. If you do not consider my grievance very soon, I shall take up the matter with Consumer Redressal Cell, report the case to newspapers and media because I shall have no option but to throw away your Heater into garbage or dispose it off as scrap. Please think what you would do if you were in my place.
Kindly see that my case is resolved justfully and that too at the earliest.