Racold Water Heater — improper product and delivery

gemnash

from Mumbai, Maharashtra

Address:

Agra, Uttar Pradesh

i bought 1 racold water heater(batroom geyser) from big bazaar,pacific mall agra.the following are my issues -
- the water heater on delivery came in a lays chipa carton and it didnot have any instruction manual and standard acessories like wall clamp etc. i donot even know if the product is safe to use and not already used or second hand.Appearence is very dirty and it not at all looks like a brand new product.
- i didnot get any gift vouchers as advertised on purchased on electronics goods.
-i have made my views clear to mr AMIT who was manager in the section and had shown me the product but there's been no headway..

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Comments

motannner

from Hyderabad, Telangana

I wish I had seen all these complaints couple of days ago. I just bought a 15 l Storage type electrical water heater. As I could not get techies from the company in time, got it installed by an electrician and a got help from a plumber to ensure all pipelines and taps are flowing freely and working.At the end of it we found that water is not flowing out of the water heater. Called Racold service in Secunderabad today and waiting and hoping they turn up on Monday as promised.
Will post the updates.

nilprabha

from Nashik, Maharashtra

racold water heater — non replacement of heating element

complaint was registered on 21.1.12 for change of heating element which was out of order within one year from date of purchase and the gyser is within warranty period but still it is not replaced. service center is not responding very poor service.