The G.M. (OPS)
Internet Ticketing centre
State Entry Road
NEW DELHI -110055
Sub.: Refund of Partially Waitlisted E- Ticket Vide PNR No. 6159231045 (Class -3A) of dt. 07/07/2011 by Train no.; 12307 & Name :- HWH JU EXP. From DHN TO NGO for passenger
Mrs .M.D.BAKLIWAL (F-54) which not confirmed & already cancelled by us on dt. 06/07/2011 against Transaction I.D. 0352330544 dt. 14/06/2011.
Ref.: TDR NO. - EKT2011078002844208 filled on dt. 08/07/2011 ; TDR Zone: NWR; Reason : Not travelled by paasenger using above E-Ticket.
In reference to above, We would draw again your kind attention for necessary and true facts which will be very helpful for refund E-Ticket cancellation amount :-
That I have purchased above E-Ticket of dt.07/07/2011 on dt.14/06/2011 which has not confirmed till dt. 05./07/2011 and we have cancelled the same on dt.06/07/2011 (approx. 9a.m.) due to 100% doubt of confirmation .
That I had to go with my parents urgently to Jaipur to attend marraige, I have also purchased one another E-Ticket of dt. 07/07/2011 for my mother Mrs. M.D.Bakliwal (F-54) on dt. 04/07/2011 from DHN to JP vide PNR No. 6457796103 by HWH-JU EXP. No. 12307 against Transaction Id.: 0359769958 ( To take benefit for confirmation of ticket in Jaipur Quota), but this E-Ticket have not confimed till dt. 06/07/2011 and automatically cancelled.
That I had to travel surely with my parents, I have also purchased one ticket from Rly.Reservation Counter for my mother Mrs .M.D.Bakliwal (F-54) for Dhn to Jp of dt.07/07/2011 by HWH-JU EXP. No. 12307 vide Pnr no. 616-0206684 on dt. 05/07/2011 which was also RLWL -14.
That actually I have travelled for Jaipur by Train no. 12307 HHW -JU EXP. On dt.07/07/2011 with my parents vide confirmed E-Ticket PNR No. 6159231045 named Mr M.P.BAKLIWAL (M-59) & MAYANK JAIN (M-19) in coach no.B2 Birth no.1&2 and WL Rly.Ticket Pnr no. 616-0206684 namely Mrs. M.D.Bakliwal (F-54).
That during travelling and ticket checking, I came to know from the Ticket Examiner about uncancellation of E-Ticket namely Mrs. M.D.Bakliwal (F-54) was not confirmed till -time.
That this was matter of very strange that both (E-ticket & Rly.Ticket) namely Mrs. M.D.Bakliwal (F-54) were entered in Rly. chart in coloumn waitlisted as RLWL-1 of E-Ticket and RLWL-14 of Rly. Ticket.
That Is it possible to travel for nay passenger to hold 2 tickets for one journey on same date.As I have already cancelled E-Ticket of dt.07/07/2011 on dt.06/07/2011 (which could not be cancelled due to disturbance of server or any other fault) and I was travelling by Rly. Waitlisted ticket which has been taken on 05/07/2011(20:29 hrs.at Dhanbad) .
viii.That on my request to train Attendent of couch B-2 again & again to issue E.F.T. for any one
ticket either E-Ticket or Rly.ticket, Attendent was not ready to Co-operate me. Perhaps E- Ticket would not cancelled due to distubance of server or any other faults and there is no other way to file T.D.R. for cancellation of E-Ticket. But attenedent should issue E.F.T. For Rly-Ticket without any discussion and Co-operate with me to save my money of Rly-Ticket which was clearly double fare for a passenger i.e.Mrs. M.D.Bakliwal (F-54).
ix.That I am not carrying a laptop with me in Train, I could not file T.D.R. on time to know fact from Train Attendent about uncancellation of E-Ticket .But I had filed T.D.R. on 08/07/2011 after arrival at Jaipur .
x.That I had to travel up to Jaipur Jn. Only with my parents, but unavailability of confirm ticket up to Jaipur Jn., I have purchased E-Ticket in Ngo-Quota which was confimed for 2 berths and 1 berth RLWL-1. I was fully sure that 3rd berth RLWL-1 should be confirmed
positively. Still for safegaurd I have purchased another E-Ticket PNR No. 6457796103
for Dhn to Jp. On dt.04/07/2011 and one Rly-Ticket PNR No. 616-0206684 for Dhanbad to Jaipur on dt. 05/07/2011which was waitlisted Ticket RLWL- 14. But when both E-ticket have not been confirmed upto 06/07/2011 then i have cancelled E-Ticket (Nagaur Quota)
namely Mrs. M.D.BAKLIWAL ( F-54) on dt. 06/07/2011 and another E-Ticket PNR No.
6457796103 automatically cancelled . That is why I had to tarvel with my mother Mrs.
M.D.Bakliwal (F-54) on waitlisted Rly-Ticket PNR No. 616-0206684 on dt. 07/07/2011.
xi.That I have travelled upto Jaipur Jn. Only with holding one E-Ticket for 2 passenger upto
Nagaur and one WL Rly-Ticket for 1 paasenger upto Jaipur namely Mrs. M.D.Bakliwal (F-54) you may confirm the same from Rly chart with attendent for berth 1 &2 in coach
B-2 after Jaipur.
Above facts are sufficient to solve the matter to refund the amount either unused E-Ticket against T.D.R. filed or unused WL Rly-Ticket . This is clear as per Rly. Chart with attendent, Both tickets were unconfirmed and I had to tarvel with both unconfirmed ticket due to negligency of coach attendent (meaning attendent may help to issue Excess Fare Ticket for WL Rly-Ticket) .I have not only hope but full confidence that Rly. Authority will not charge double fare from passenger for one journey only. Photocopy of E-Ticket & Rly-Ticket is also attached herewith for your record and action please .
Now you are requested to kindly look into the matter seriously and help me to refund the amount at your earliest .