Railway — poor performance of railway sites

Address:

Ahmedabad, Gujarat

Whenever i have to book tickets in tatkal, i have to open the irctc site from 9.30 a.m onwards and even till 10.30 a.m site does not open. after 10.30 there is no scope of getting tickets confirmed, what is the benefit of changing your tatkal schemes when you are not able to manage the bookings at one time. Internet reservation scheme is a facility for people to avoid standing in que at stations then why are agents allowed to book tickets in tatkal scheme through Internet? they book tickets in bulk and then sell them in double rates. is online booking scheme to facilitate public or to provide easy and more business to agents???? you should take care that with such type of services public is facilitated who needs these facilities and not your agents. my name is Vinita matai and i have booked many tickets through irctc but it has never happened that i am able to book a ticket in tatkal scheme easily. the way people stand in que at station, agents block the tickets in Internet reservation then what is benefit of Internet reservation to public???!!!?? you should be actually ashamed of your services that with having number of technologies working you cannot serve the public at large smoothly and satisfyingly.
My email id is Vinita.[protected]@gmil.com
I expect a genuine and reliable reply to my query as soon as possible as you all being the RESPONSIBLE GOVERNMENT OF INDIA.