[Resolved]  Railways — Train Left Before Time

My confirm Ticket from Khandawa to Secunderabad. Dated[protected] by Train No: 0779A PNR No:[protected] acutal depature Time from Khandawa at 20.10.
But the train left the station at 19.15 ( before time ). The Station Manager asked us to go to next station Nepa Nagar where the train was stopped. We where around 30 passangers. The SS on duty did not want to get into problem, so cleverly he got us into the Goods train going on the same route, saying the train 0779A is waiting at the next station, by the time we reached the said station the SS said it has already left to the next station and we where forced to proceed in Goods train till Raver. There the DY.S.S. asked us to get down from the goods train since the train was not going to Bhusaval, and asked us to board the coming train Punjab Mail 2138up, till Bhusaval, and said that being a junction the train is holded there, when we reached Bhusaval no Railway officer was ready to take any kind of responsibility. The Journey from Khandawa to Bhusawal was like a hell, since iwas travelling with my spouse and a 7 year old kid. The entire Railway system is 3rd grade. I do not know how i will get my refund back, and how to sue the Railways and the Officers involved in this issue. How can a train leave the Station 45 minutes before time leaving the passangers ? Can some one guide or inform the right mail id: where i can lodge the complaint against this Railway officers and there working system.
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Aug 14, 2020
Complaint marked as Resolved 
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