[Resolved]  Raj Yamaha OMR — Bad Attitude and Pathetic Service

Address:

Chennai, Tamil Nadu

The attitude of the people working In Raj Yamaha OMR is very bad. They behave as if we are being done a favour. There is no proper communication between the billing team and the service staff. The billing team cant answer your questions on the entries in bill. And the worst part is the billing section is almost in a different building which you have to go through a back street. So its upto you to walk back and forth if you want things clarified. Last service i was charged for water wash, but the service people said there were issues with water wash, in which case i shouldnt have been charged.

10 days back i gave my bike for service and also complained there was difficulty changing gears. And 3 days after service there has been problem changing gears again. On taking it back i have been given a bill for 1500. And of that Rs.320 is for labour and 200 for engine oil change. The same was charged 10 days before during service. So in a span of 10 days engine oil has been changed twice for no reason. Because my initial complaint wasnt taken seriously. Altogether this is the worst customer and bike service i am seeing in 11 years of holding 3 bikes. And the billing section is on first floor which you have to climb by a ramp and you are not allowed to go through the showroom. So the sole objective is to give you as much of hard time as possible. I assume this is not to do with just Raj Yamaha, but the attitude of Yamaha Motors also.