[Resolved]  Rajesh Travels — Gruesome Experience with Rajesh Travels

Address:

Bangalore, Karnataka

Dear All

I would like to narrate a cumbersome story or experience happened with Rajesh travel on 03rd of DEC 2012, people were celebrating the arrival of new year and on the other hand I was forced to struggle for meal also along with my family

My pain begins from the day I booked the ticket (RTBRS130736) with Rajesh travels for a trupathi darshan. I wanted to have a great new year start with balaji blessings. I was with my father (65)wife & my kid (4yrs) , the boarding point given to us was at Anand rao circle @9.45 pm. We were at the point around 9.00 pm and waited 45 minutes to get the bus and when the bus came we ran to catch it but to my wonder the bus did not stopped thinking that it may stop a bit away , I ran behind it along with my family but all in vein the bus was not there at all we walked for a km almost to see if we can find it stopped somewhere since there were many buses standing but none of them were of Rajesh travels.

We called to their office the person started screaming on us as if we lost the bus because of our mistake, we caught an auto and reached to their office and got the bus, I though let us relax the woes are no more lets enjoy the journey. But I was wrong the pain had just started.

We reached to trupathi at 3.00 am and were given two rooms (211,208)in seven hills hotel one of the room was with no amenities in it( no bed only two chairs it’s like a store room) second room without towels etc and worst no hot water in the room for which were charged in the ticket and moreover it’s like we are going for a war not for pilgrimage, the guide was behind us to get ready within 20 minutes and screaming every now and then to make it fast .

Went for the breakfast it was chilled as the weather that moment , I had some coffee and I thought of focusing on our main goal of darshan.

The guide then briefed us that today the darshan will be late as the temple is getting cleaned for vaikunth ekadasi and it will start from 10.00 AM , it was a big news for me along with other passengers in the bus as we were told during the booking that it will take 2 hrs to finish the darshan, we felt it was trick to get the business of the day by them, as we would have opted for other day if we would have known the actuality earlier.

I along with other passengers started our walk for darshan at 7.30 am and as soon as we entered we got the information through announcement that the darshan will start from 12.00 am , oh!!! I was stun to know that we have to weight in the queue for a long 5 hrs along with my father who is also a BP , arthritis patient , there was no other go as we couldn’t go back nor ahead.

It was a tiresome irritating and scary weight of 5 hrs + the pain of standing in the queue with a kid and a senior citizen.

At last we got success in reaching the idol by 2.15 Pm and after standing in the queue for hundi and ladoo prasadam we reached to bus point at around 3 pm and guess what ?

To all our surprise the bus was not there, we did not have our wallets, phone, slippers with us as its not allowed in the temple. We were dead tired hungry and thirsty and we did not have any thing.

We requested a gentle men for his cell phone and called the landline of Rajesh travel which luckily my wife remembered and they gave couple of no to follow , calling them(srinivas) he initially after screaming on us told, I am sending the guide for your help and the bus is waiting down.

We felt ease and came back to senses, but when the guide came he gave us tickets of local bus to go down and catch the bus from the same hotel. we thought all is good if end good. But no again when the guide called the bus he informed us that the bus has gone.

When we asked what we will do the answer was we don’t know you need to arrange yourself ,we requested him the phone after making couple of calls here n there we got the same response of arranging our own journey to Bangalore.

Now we were like a person standing alone in a wild dessert with nothing in his hand not even slippers , my son was crying in hunger father is sweating and a clear line of tension I could see on his face. His BP was getting High and worst we did not have his regular tablets as that were in the bus inside our bag.

First time I felt helpless in my life. I went to the nearby medical shop and told him the story and offered him my watch exchange of the medicine, he was kind enough to give one tablet for free.

As we had local bus ticket from tirumala to tirupati we came down to the bus stand and walked barefoot towards the bus stand for Bangalore. Taking the help of a PCO I called one of my friend, who had a friend in tirupathi and narrated him the story. He helped in arranging money through his friend.

We had food first and then I searched a bus for Bangalore and boarded in it. As we did not have even our house key with us (it was in the luggage) we called the travels again and enquired about the luggage , he answered that the luggage would reach here and we can collect it any time the office we remain open 24 hrs. I though now the pain is over we will reach Bangalore at 11.30 pm will have a good night sleep.

But yes I was wrong again it was not the time for our pain to be over. We reached Bangalore around 11.30 pm and I took an auto to reach Rajesh travels office at race course and the office is closed. I enquired in and around there was no response and when we called all concerned phone no body replied.

I thought we have to stay outside the house for the whole night, for try I called one of my friend for help and he arranged a key maker in the night and we broke open the lock of our house for an entry.

I thanked the god for a safe reach but by that time my father for in a very bad state my kid was not well and we have to awake almost whole night to care for them after medication.
Next day I got my luggage with missing 5000 Rs from it. I took this service as it was less than APSRTC (1700 per person) Rajesh was (1400) but end up paying more than 10000 +pain.

Some questions
1. If instead of me any old person or lady would have been there
2. Is this is a business or crime
3. Why I had to suffer so much when I trusted a brand that they will take care of me and my family
4. If I would have got the money from my friend
5. If the medical store would not have given the medicine
6. Why the travels do have a courtesy to apologies.
7. Will I get justice on the trauma I have gone through.

I am writing this with intention of awareness among other people so that they do not suffer the same we did.

Thanks & Regards
Subhash Chandra
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