[Resolved]  RAK BANK credit card — Fraudulent transaction from RAK BANK credit card for Du payment of 4200 AED

I am a holder of a Rak bank NMC credit card from last 6 months.
I have never received any transaction reports for my card's online transactions over this period.
Today in the evening I received 4 messages from Rak Bank for the first time stating a transaction of AED 4200 from my card favoring Du.
At the same moment I received a call from RAK Bank customer care number[protected] for the first time asking the details of these transactions.
I have not made these transactions as I dont have any connection to Du which I tried to explain to the customer care executive. On hearing that he advised me get the card blocked and get a replacement card free of cost.
I have done my last 2 online transactions at www.groupon.com and www.pearsonvue.com after that I have not used my card for any transactions to the best of my knowledge.

I need to enquire if similar fraudulent cases have occured with other clients also and also investigate the Du connection which has been benefited through this transaction.

When i called up Du, the customer care executive Mr. Satyajit Dey was not ready yo help just because i wasnt a Du customer. I simply wanted to confirm if they can extract the information from their database based on my credit card number. But according to him the only primary key to extract information is a the Du number. In other words he is asking me find out the Du number or account on which the fraudulent transaction happened, and co-incidentally i am also trying to track the same information.

Either the Du customer care executives have not been equipped with good system and database knowledge or they are assuming that customers are laymen.

He gave me two options: 1. To contact the credit card company 2. Lodge a complaint with the police.
I need serious help on this. On fine day some just transacts an amount of 4200 while i am still sleeping then it is naturally a matter of concern.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

alas, same happened with me too. these fradulent transactions are directed with Du always.


With my RAK credit card too, the same happened.

Neither is Du trying to help, nor is RAK bank.

I ve left with no option than to stop all payments to RAK credit card

Pls if there are others in the same situation, revert.

Sai
SAME HAPPENED TO ME, I SWIPED MY CARD LAST IN ETISALAT ACADEMY.
I think for me either the card deatils are leaked from du website or from etisalat academy as I have not usedd my card any where else for many months. Now rak bank is on enqiring, Hopefully i will get the money

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