[Resolved]  Rathna Fan House — No commitment

Address:

Chennai, Tamil Nadu

I bought an AC - Voltas from Rathna fan house. They have this process of delievering ACs only after 2/3 days of booking because of large volume of orders.... this kind of situation call for proper handling of delievery to meet the committed date or atleast call the customer to inform the delays. This is not happening in RFH and it is very frustrating to see that even our calls are not answered by them. The phones simply rings or is always engaged... do they expect customers to visit their showroom for follow-ups... ridiculous..

Moreover, after getting to speak to them to follow-up on delievery of ACs, they now say that they do not have that particular model right now... this is even more frustrating...

RFH sucks.... they have an option...

1. Improve their process around supply chain management
2. Improve call handling @ office - toll free or central customer care etc
3. Improve customer experience overall

OR

1. Close down the business

OR

1. Do not take more orders (dont be greedy) if you cannot meet the delivery committment...

I hope they are listening...