Experienced one of the worsest customer service at Rathna Fan House. One Mr. Perumal at the billing counter treated me pretty badly and behaved like rogue to be frank. He even shouted and was challenging me to do anything against him due to his behavior when i said to him that i will talk to your higher authority.
That was one of the bad days in shopping. I will never visit Rathna Fan House henceforth. You too if you need good shopping experience never visit Rathna Fan House in T. Nagar.
RATHNA FAN HOUSE IS VERY WORST SHOP[ WHO NEVER KJNOES THE VALUE OF CUSTOMERS I BOUGHT HITACHI AC OM 3/06/2010 BY PAYING IMMEDIATE CASH 35000.THEY TOLD THEY WILL DELIVER NEXT DAY.BUT THEY HAVE NOT DELIVERED AND I CALLED TEN TIMES TO SHOP THEY TOLD IT WILL COME BY 8O FINALLY THEN I CALLED 8o AND ASKED THEN THEY TOLD IT WILL COME 2MW BUT STILL AC NOT DELIVERED AND ALL ILLITERATE LOCAL SLUMS ONLY WORKING THERE I AM VERY AFRAID TO SPEAK WITH THEM AND ALL THGE PEOPLE WHO SPOKE WITH ME IN PHONE WAS ILLITERATE IF NEED SATISFACTION NEVER GO RATHNA FAN HOUSE CHEAPEST AND WORST PLACE IN CHENNAI.VERY POOR CUSTOMER SERVICE.TODAY IS 05/06/2010 STILL AC NOT DELIVERED AND I AM GETTING INSULT FROM THOSE WORKERS PLEASE YOU ALSO DONT BE IN MY SITUATION.
The RATHNA STORE (FIRM) located at T.Nagar the shop manager MANOHAR, SHOP [WHO NEVER GIVE THE VALUE RESPECT OF CUSTOMERS). I bought the bed and wardrobe the cost is Rs50, 000/. They delivered are not delivered thing on time when I asked them no proper response when I called thru mobile they never give proper answer, this is our bitter experience in RATHNA STORE (FIRM). Dear public please don’t go and buy anything in RATHNA STORE (FIRM) and their groups. If you visit and buy something surly one of you need s to share the same kind of issue to public. Thanks and best wishes.
one of worst shopping mall in chennai.
i have purchased wardrobe, mixy, grinder, fridge, washing machine and some utensils on a single day
the told me to deliver the things my evening.
but i didnt get any information about the things till nite 12.00o clock
i tried their number so many times and i am tired. i received a call from them on midnite 1.10
they told me that he ill deliver within ten mins. and they deliver at 2.45am with a broken utensil.
whole nite my family didnt sleep including my 6 months baby.
and they didnt believe the utensil was broken. the way of talking is worst.
i am very upset. friends try to avoid ratna stores. even dont think about it.
Hey, you are absolutely right. If a customer wants a good service and humanly treatment, he should never visit Rathna Fan House. If you want your A/C to be delivered, you need to call atleast 15-20 times for one week. Never visit Rathna Fan House just for the sake of few hundred rupess less than other dealers because treatment is more important than few hundres of ruppes that we can save. I strongly recommend customers not to visit Rathna Fan House for any purchases.
I purchased Daikin A/c from rathna fan house and there was some delay in delivery of the same. Mr. Vijay, owner is a very nice person and he helped delivery immediate. I think because of season, A/c are in demand and i think it should happen with every dealer. I dont think rathna fan house can be blamed for it. Only when we are into that business, we can know their problems
I second Visha's comments... Rathna Fan house is the worst place to visit if your are looking to buy ACs or fans. They really do not know the meaning of what 'customer service' is. I agree that they have good display of ACs brand wise and demonstrations. However, once you buy the AC you are at their mercy.
They do not keep up the delivery and installation dates that they agreed when you buy nor they attend phone calls/ answer your queries. This is the worst customer support i have ever received in Chennai. Everytime i visit them for an update on my ACs delivery I have been humiliated. Its almost 10 days since I paid Rs. 35K and still I havent got my AC.
I bought Voltas from Ratna stores in December 2011 and it has a repair just in four months of purchase. The rite aircons(service center) people blaming ratna that they may have given the old stock. Its 15 days since the complain has been registered. Yet they haven't attended to. In my case, its rathna fan house people, rite aircons people and voltas who need to be blamed.
No 1 Worst Place in the World is "RATNA FAN" HOUSE ...
ALL are cheating the poor people easiily that store. Sales person and manager dont have any knowlegde of AC and other products... My Experinice was very bad with that store.. I bought one ac in that store sales person this is good model and i booked and went... they sending voltas AC as Second hand piece without Fully Cealed and It was opened... I asked that man he said it was new..i lorry it was teared... They are planned and working with ceat the people...
If any people dont know any knowledge of AC tat all .. he put money in Dustbin...
If people who have more money if u want to waste money .. Best place u go Ratna Fan house..
AS ur friends pls dont go there and Give a good chance to other dealer who perform well, , , at least that company will give good service and Price to all people... robbers
They don't keep up to the commitments. They have taken the old a/c and window is left open. Burglars can come and attack as the new a/c not fixed. No response - in fact I asked for phone numbers and they gave the numbers yesterday ..none of them working. Phone switched off... Don't buy anything from this place.
Rathna Fan House is worst shop to buy ACs . I have very bad experience with them.I purchased Hitachi AC with them by paying ready cash.They took 10 days to install the AC.The person known as Mahendran & Co installed the AC.He took some two kids along with him.They were the one who installed the AC.They were truly unprofessional and because of their faulty installation, the refrigerant gas leaks frequently.They handled the outdoor and indoor unit very roughly.
Coming again Ratna Fan house, they are the worst dealers. They even won't take phone when we call them for delivery.You have to pay them and forget about their goods. They send all unprofessional persons to install ACs.Anyone who is going to purchase AC think twice thrice or more than that to purchase ACs from them
This is ammu.my bro ammu.my brother marriage on 12th sep 14.I planned to give a return gift on that day.so I went rathana stores on 31st august 14.I choosed the plate model type.I oreded 550 pieces.first manohar told rate of single piece is 26.After making the bill he told the rate is 27.I said ok.they promised with in a two days we send to ur native place tirunelveli.Beilving that i payed full amount .after two days i make a cal but none is picked.so i went directly.they told to give three more days.i said ok and move from that place.after three days i went there, manohar simply saying no stock on that model so u choose anothet model. I replayed that I like that pattern very much.no idea to move on anothet model, better return back the money.immediately he told we will give the pattern u like.ibsaid ok.yesterday i went to the shop i asked please give they money back, manohar and sundar told to cum evening.i went evening.He told to cum on today.i feel verytensed and sad.cheated guys.manohar and sundar irressponseable and respectless persons.no customer caring.faurd guys.waste idiots.
I Purchased few items in New Rathna stores in Vadapalani today..I am very much frustrated with their employees behaviour. They really have to put a step forward to teach their employees on how to behave with Clients. A lady supervisor behaved like XXXX( No word to say) to customer today..the DGM was not ready to take the complaint against the Supervisor ..Very worst feeling ...Never will recommend others for New Rathna stores...
They are really loosing their good name..
Mrs.Bala behaved very odd to my brother and when I tried to make her ok..she immediately started scolding me saying ask you husband to shut XXX..how could she say like this...
What a way...wow never seen any of them behaving like this to customer...
Worst ever feeling...
I had bought several items from Ratna Fan House, fortunately I never had a complaint of late delivery etc.
The sales person are not well trained, that I do agree, but I am not sure whether they are employees of RFH or representative of a particular company whoes brand is displayed, they are not in uniform, these sales man try to coax you to buy their company product, once you are engaged with one such company representative, then other company rep do not disturb, if your are not done with him, and do not buy his product, after that another person comes and speaks about his brand, so you can not really expect to get a fair guidance on all products available in the store, each brand sales man tries to push his product.
I had bought several items from Ratna Fan House, fortunately I never had a complaint of late delivery etc. For sure they do not deliver second hand or duplicate products. They always ask you to contact Company Authorised Service Centre to attend to complaint.
The sales person are not well trained, that I do agree, but I am not sure whether they are employees of RFH or representative of a particular company whose brand is displayed, they are not in uniform, these sales man try to coax you to buy their company product, once you are engaged with one such company representative, then other company rep do not disturb, if your are not done with the first sales man or his brand and do not buy his product, after that another person comes and speaks about his brand, so you can not really expect to get a fair guidance on all products available in the store, each brand sales man tries to push his product.
But if you know what brand or product to buy, then RFH is a good place, just go and order, do not ask for opinion.