RCOM — balance deduction violating base plan

Address:

Gujarat

i have been using reliance for more than three year. my no is [protected]. my base plan is of 50 paise per call/sms(local & national) which was the introductory scheme of RCOM when company started(GSM services). but they are charging 1rs/sms violating the scheme.
whenever i call customer care, executive replies that system is in update. when i could not take it any more i asked to talk with senior executive but he replied the same and told to call after an hour.
i did the same. in fact every time i call after an hour. but they just tell that system is in update.
and the big catch is that, they don't even register the complain.
company charges any amount regardless what your base plan is. moreover company never gives refund or does not even entertain any complain about balance deduction. they have just one answer i.e. "system is in update". i would soon switch over to other service provider. i would say new customers not to go for reliance services.