[Resolved]  Reader's Digest — Poor and Forcible Service provided - Now threats received

Address:

Mumbai Suburban, Maharashtra

I had subsribed to a set of 6 books from Reader's Digest. However, after receiving and making payments for two books I found the same not to my liking and immediately informed them to stop further despatch. But they sent the third also. I felt may be they will take some time to discontinue and hence in good faith I paid for the 3rd also. But then the fourth one also poured in. When I sent the same back without making payment, they did not accept it and I received the same back to my house. That's when I decided not to make them any payment further.

I sent them emails and gave them calls but their responses were weird and vague and showed that their customer support people had no communication link with their accounts or other departments and hence my hopes of resolving the same amicably dashed. It was clear from the calls and emails that they never recorded my request for stopping further delivery. But then I started getting intimations/reminders for payment which I ignored initially but finally in order to settle out without hitch I paid the last amount through cheque on 28th July-2012.

However, despite that, their accounts departments sent written threats to send my case to Collection Department (most probably they meant collection agents) and the last reminder i received was from their collection department again with vieled threats.

THIS IS HIGHLY UNBECOMING OF THEM AND I REQUEST YOU TO IMMEDIATELY TAKE UP THE MATTER AND RESOLVE. ELSE, I WILL BE FORCED TO LODGE POLICE COMPLAINT AS WELL AS COMPLAINT IN CONSUMER FORUM FOR DAMAGES AND ACTION.

Siddhartha Dey
Account No[protected]
H/C No[protected]
Order No - 009/001
P. Code[protected]