RechargeItNow — 1000 Rs not refunded by Recharge it now

Address:

East Delhi, Delhi

If you can please assist me by getting my money back from the online recharging website rechargeitnow.com i will be really grateful. About 10 days ago, I had tried to recharge my MTS Mblaze modem number [protected] with Rs 999 plan, my id on the website is neeshu.[protected]@gmail.com. But the transaction failed and the amount was deducted from my Punjab National Bank. The Order Number: R69593924b11 and date of Order Received: Nov 24, 2011. Since then I have made several attempts to contact them but not even a single reply has come from their end. I am disappoint by this sluggish service.

If you can assist me with the refund I will be really thankful.
It is really shameful to see how they refund small amount of money so quickly and eat up when the amount of money is large. I have made several complains through email but neither have they returned the money nor have they responded

Regards