[Resolved]  RechargeItNow.com — Tata Photon Plus Recharge

Address:Bangalore, Karnataka

I have tried to recharge my TATA Photon Plus number 92424XXXXX for the amount Rs 1500/- on[protected]. After finishing all steps I got mail from RechargeItNow.com with following details.
Your transaction details are as follows:
transaction ID: I[protected]
mobile no/ subscriber ID: [protected]
amount: 1500.00
date-time:[protected]:42:49 PM
status: payment success
But my device didnt got recharged. Same I confirmed from TATA Photon Plus Costumer care, they also told that there is no recharge of Rs 1500/- that day.
After this I logged complaint in the RechargeItNow.com website about this in the option failed recharge. I got following things through mail.

This is to confirm that we have received your 'failed recharge' request as per the following details-

Track Id: I[protected]

Name: Eajas Ahammed
Email: ejas.[protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: I[protected]

Still nobody tried to contact me from RechargeItNow.com and also they are not given any email id or contact number for customer care int he website. Only I can contact them through website.

I want my money back as soon as possible.
So please help me regarding this

Thanks
Eajas Ahammed
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, it is requested you to submit your ticket in ESCALATION under contact us page. kindly revert all possible details for your transaction.

Please provide us the following information:
a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.
We will start looking into the problem as soon as you provide us the above mentioned information.

If you require any further assistance, please feel free to revert. Assuring you of our best service at all times.

Regards
Team rechargeitnow.com
Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

This is to inform you that the refund request for your transaction (Rs.1500 & order id-I[protected]) has been sent to the payment gateway from our end on[protected] and should be credited to your account within 10 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com
Hello,
Its 24th of Feb today and I have supposed to get my amount back within 10 days by mail received and your reply above. Today i have confirmed from bank that my account didnt got credited any amount of 1500. So Whats next now?
should I go for any other actions against this website?

cash debited but not get recharge

i have recharged for reliance cdma datacard for rs255 for the number [protected] through debit card.but still i didnt get the recharge but the amount has been debited rs.256(255+1)from my account

no refund

I tried to recharge my vodafone for rs 350 , but it was not charged but amount deducted . I tried again and it got charged .As per the refund policy they should refund it in 8 days , but even after 14 days they have not refunded

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