still not refund my cancellation amount
I booked my bus ticket by REDBUS on 26 May 2011(Ticket number (TIN): TD6R76994792) from Hyderabad to Ernakulam for dated 28 May 2011 that tckt amount was 1600/- Rs. and cancelled it on 27 May( tracking number is 5714798) due to some personal reason.
But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days( For your reference i am forwarding your mail with this mail).
Why are you not refunding my cancellation amount tell me that reason. and my request to you please refund my money for good customer relationship. please give me response as soon as possible.
Looking forward for your cooperation and quick response.
Thanks and Regards
Mob. No.- 8100247682 / 9424743938
On Fri, May 27, 2011 at 3:38 PM, redBus Cashier <TicketMaster@redbus.in> wrote:
Dear Mr. Atul Gupta,
We processed your refund request on 27-May-2011. Your tracking number is 5714798.
The refund amount is Rs.1440.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.160.
Ticket number (TIN): TD6R76994792
Date of journey: Saturday, May 28, 2011
Travels: Kallada Travels Blr
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 03:55 PM
No of seats: 1
Seat number: H1-S
Please feel free to write to our customer care at support@redBus.in for any clarification.
If you can refund my money so please do this.