[Resolved] Rediff Online Shopping — Cheating by Rediff online-shopping

prasi25

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

Sir ,

I purchased 3 In 1 Slimming Belt With Butterfly Massager order number # 6451151. Butterfly Massager was not in the working condition and was not working. so as per the online shopping policy The returned this product for a replacement.
As per their advice I sent this to vendor they asked to sent thru DTDC courier tracking number B72436651.
And I sent this information to rediff as requested.
I still have not received the replacement product so far,I have sent several emails to their customer support , but non were replied so far.
I also called their customer care more then 5 times but poor and worst response .No body seemed to answer the query few times they disconnected my call and no proper solution or update was provided .

I was cheated by rediff online with non-working condition product.
I went thru a lot mental harassment by their customer support and by rediff itself. Till now I did not receive the replacement product nor any response from rediff.
I endup spending rs 300 just for talking to their customer care, and I have spent rs 80 for sending the fault product back thru DTDC courier.

Regards
Prasanna R

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Aug 13, 2020

Complaint marked as Resolved

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Comments

godsaveme

from Mumbai, Maharashtra

I wish i can warn u before u ordered something on Rediff shopping. I just ordered the the same as u. they confirmed my order over phone then they sent me a date when my order was shipped. after an unending waiting i wrote them a mail asking why my product hadnt reached yet. no reply from them. second time i wrote, got a reply. and after the reply i was about to have a heart attack coz they said that their courier partner came to my door many many times. first of all im always present at my home, if someday im not, my mother is always present. and if they couldnt find anyone, why didnt they call me. why did they come 6-7 times without informing me. when i asked them the same question, no reply came back. i again asked them by email, then too no answer. it seems the courier partner is their crime partner as well. courier partner was ARAMEX. i got several calls from rediff customer care.i dont know where they get these people from. either they r rude, or they r deaf, or they have language problem. they were tremendously rude. they just say one or two lines n cut the phone on ur face, never wait for ur answer. i complaint about it over mail. as usual no reply came my way. i left the hope for it and oneday got a sms which said that my ordered item was reversed. nothing surprising. then again i got a call from rediff customer care. and this time i was more stunned coz the customer care lady was speaking nicely :)))) she said for some reason the item was reversed, she'll send back the item soon. again confirmation, again shipping date and again reversed. what mental torture i went through just for a butterfly massager.

finally i bought it from ebay. and i[censored] r thinking to buy it from ebay, let me warn u this time. most of the product in ebay india r from outside sellers. i bought the item n got it in my hands within few days. but as i tried to put on the machine.. whoa! it was not working at all. now the seller has warned that if i put a complaint against them in ebay, they wont help in any way. i have sent them a mail, and now waiting for the reply. if i got no reply within 2 days, i'll show them that they did it to a wrong person. i'll close thier business in ebay forever.