[Resolved]  Rediff/Kenstar Rice Cooker — Non Delivery + Bogus assurances

Order # 5589854 (Kenstar Rice Cooker)
My fiancee had ordered kenstar rice cooker on Sept 17th, where we gave correct India mailing address, USA billing address and contact number.

On Sept 28th, the online tracking system reported that the product has been delivered. However on checking with the recipient, the product was not delivered. Also, rediff's confirmation email had contact numbers and names that are bogus. On emailing rediff customer service several times, we finally got a response saying, they will look into it , followed by, claim that we provided incorrect address and contact number. Upon challenging this, they finally agreed to ship it again.

and the same story continued. Everytime we tried to follow up (this time I got rediff customer contact number somehow), they repeated the story "You have given us wrong recipient contact number". When we gave them correct numbers, they repeated same story again next day.

It is 19th October and after several verbal and email assurances, the recipient has not yet received the product. We contacted Mr Neeraj (who is rediff shopping manager) : [protected] and even his assurances are not working. He also gave an assurance that the product will be delivered on 19th October. In an event it does not, he will refund our money and personally hand deliver.

I have been trying to get in touch with him and now he doesn't pick up the phone. I need to lodge an official complaint against redif[censored]nder ' Right to information Act' and do whatever it takes to get them pay for all the troubles. They have an absolute unprofessional customer service and bogus claims. Please fee free to call me at +[protected] for further details. Attached is the printshot of rediffs first confirmation email.