[Resolved]  Reebok India — T SHIRT FADE

Dear Customer Care Officer

I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

I have been purchasing and using the Reebok Brand products that it is the best availble brand in India. On the same pretext I purchased a T shirt from the Reebok retail outlet at Pune Invoice no 843 on the 15.9.7, product MSL 6105A1100 verical strip T shirt.On using the same and after 2 wash the vertical strip faded and los its color. In the 2nd wash while washing the same with other clothes the T shirt got some stain marks.On visiting your franchisee in fatima nagar Pune on the 7.10.7 the person says we are a discount store hence no warranties are accepted from this store. When he came to know that he T shirt was not bought under discount & was billed on mrp, he pointed out the stains on the T shirt and gave me a customer claim form no 1492 dt 7.10.7

Later after following up they tell me that the same is rejected coz of the stains on the T shirt. Nobody is ready to accept that the color has faded in just 15 odd days.

After going through this very unfortunate sequence of events I have now decided that I will continue to use Reebok Brand as the brand is good, we all know it & will not deprive myself only coz of few foolish people at the franchisee . Rigidity and Rude Behaviour of your franchisee outlet employees would only tarnish Brand Image and Reputation of your Company.


If you really feel concerned about this mail I atleast expect a reply.

Thanks
Manoj C sethi
b 101 sunflower apts
off NIBM road
Pune-411048
[protected]