[Resolved]  Refrigerator — outer part of the refrigerator getting warm

I have already registered my complaint on[protected]. No response from your end. The details of the letter are as under

From : Gopalakrishna Niduvaje,
103, Shree Dutt Apartment,
Behind Bhoir Gymkhana,
Mahatma Phule Road,
Dombivli (West) – 421 202
Maharashtra State
Tel :[protected] / [protected]
Email : [protected]@hotmail.com

To,
Samsung India Electronics Limited
e-mail : support.[protected]@samsung.com

Dear Sirs,
Re.: Faulty Refrigerator Model :RT34GVSS1/XTL

This is with reference to the above model Refrigerator (Sr.No.02444ZALA00114W) purchased by me on[protected] from your dealer named Chandole Electronics, Mauli Prasad, Kelkar Road, Dombivli (East) – 421 201. I am forwarding herewith delivery Challan of the said dealer.

Recently, we have noticed that, the products stored inn the lower part of the Refrigerator i.e. milk, vegetables etc started becoming ice and vegetables stored are spoiled. Apart from this both the outer part of the body of the Refrigerator becoming so heat that it is not possible to touch also.

In view of the above, we have registered a complaint on[protected] with your customer care service i.e. called on your telephone no.[protected]. The said Complaint was noted by your customer care service centre and allotted a Complaint Registration no.[protected]. The said number is confirmed by you by sending an SMS on my mobile no. [protected].

Thereafter on[protected] one of your Service Engineer from your Authorised Service Centre Omkar Services, Annapurna Bldg., Shop no. 3 & 4, Syndicate, Murbad Road, Kalyan (W) – 421 301 visited our residence and checked the Refrigerator and again he came on[protected] with some components i.e. Tharmo start and claiming that he has replaced the said part. He has charged a service charges of Rs.330/- and the component price of Rs.550/- totaling Rs.880/- and issued a cash receipt. I am forwarding the copy of the said receipt. It is surprised that, he has not returned the old part inspite of our request. He informed us that, he has to deposit the defective part with the Company.

Even after the repair, the same problem persist and I again complained, wherein we have requested your customer care executive to send some senior engineer. Again on 17th or 18th one more service engineer visited our residence and checked the Refrigerator and done some thing. But that engineer too could not repair the Refrigerator. In these process, we have been complaining almost daily with your Customer Care Centre. Then on 22nd or 23rd one more service engineer came to our house and claiming that checked thoroughly and stated that, he has solved the problem and in case in any problem asked us to contact their Service Centre.

We are surprised that always your service engineer prepares report and obtain a signature from my mother and she is not in a position to understand what is written in that. We both o[censored]s i.e. myself and my wife are in service and only my mother is available in our house. None of your service engineer had given the copy of their report. In this absence of the report we are unable to know what repair, they have carried out during these days.
Even after visit of your service engineer so may times, they could not solve the problem. The same old problem still continuing that is the Refrigerator continuously heating outer part of the Refrigerator and in the lower part the stored products are becoming ice.

It is very surprised to note that, even after having contact numbers with your customer care department none of the executive are contacted us whether the Refrigerator repaired or note only some time, I have received some SMS from them.

In the mean time on 20th or 21st, your customer care service centre informed me that, I have to pay again Service Charges which is really surprising. Since, I have already paid the service charges, why I have to pay again. Your Customer Care Service Centre interested in collecting service charges not interested in repairing my Refrigerator.

Further, it is very strange that, without confirming I have received a message from your customer care department stating that “your call has been cancelled as Repair Cost has not been approved by you, for further assistance, please contact”. This means that, without carrying any repair each and every time whether, we have to pay the service charges to you.

Since, we have already paid service charges for one particular repair and the same has not been repaired, I am not supposed to pay one more time service charges for the same repair.

I once again request you that kindly repair the Refrigerator immediately.

Kindly do the needful.

Thanking you,

Yours faithfully,


Gopalakrishna Niduvaje
[protected]
Dombivli
Attachment : (1) Delivery Challan No 1909/5-11-06 of Chandole Electronics (2) Receipt no.5823/ 16-09-08 issued by Omkar Services.