Address: | Pune, Maharashtra |
I had bought regal formal shoes from MG road showroom, Pune in July 2011. The shoe got torned out within 20 days of purchase when I was in Mumbai. I went to the regal showroom at dadar (E) to get it repaired but I didn't have the bill. The showroom owner said that the shoe was not of regal though there was a regal logo on the shoe and denied to repair it. I told him that he could charge me for the service but still he told me to get the bill or else he would not repair the shoe.
While buying the shoe, they promised to repair the shoe without the bill also. Such kind of customer service is not expected from a well known brand.
Priyanka Malu
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