[Resolved]  Regional Passport Office, Hyderabad — Passport file was missing

Address:

Rangareddy, Andhra Pradesh

Dear Sir/Madam,

I have been applied for passport on 11th March,2011 in E-Seva kendra, KPHB colony, Hyderabad. Police verification has been completed on 20th April, 2011. After one month i am able to see my passport status in passport status check website. I wait till September (since police verification suggested to wait for 6months) then in September i sent mail to head office, they will forward to Hyderabad regional passport office. They replied that they will dispatch my passport very soon. I wait for almost 50 days, then i sent request about my status, I didn't received any reply for my mail. Two days back my father went to passport office to check the status, they replied that " my passport file was missing, so i need to re-apply a fresh passport ".
I don't know what happened, but this is really sick. My one year time is waste and amount i paid for the application is waste.
How the passport office persons miss my file, is it really acceptable?
My passport status is showing same since once year...
Please find my details below
Passport Number: HYD-H[protected]
Name: Raghunadha Reddy Mandala
DOB: 17-Jun-1984

Kindly suggest me how do I resolve or escalate my problem?

Thanks & Regards,
Raghunadh
[protected]