[Resolved]  Reliance 3G — Balance deduction by Reliance and they don't have any information

Address:

South West Delhi, Delhi

Hi,

I am Satya Prakash from Delhi. On 4th July-2012 I purchased a reliance 3G datacard number is [protected]. and I done 2 recharge with amount 449 and 10 rupee. second recharge has done on 2nd week of July-12 this recharge has done for main balance (without any timelimit).

But after that when i start to connect i realised it is internaly damage so as per the suggestion by customer care i submitted this to Reliance authorised service center (Adonic). and i received this datacard after 2 months later (Approx).

After received datacard i come to know that reliace has deducted my all balance (even there was not any fault of me). they deducted my mail balance also that should not be deduct.

For this I raised a complain to customer care but they are asking me for the date of deduction, many time I said to them i was not having this datacard it was in reliance service center but they don't want to listed, I talk to reliance secrectory office also, but they denied to help me.

According to them they don't have any detail more than 3 days so they can't do anything and can't provide my main balance. I know this is not a big amount but this should not be done by reliace and if they deduted this amount so they must have information for that.

Many times I talk to them but they don't have any solution for this.

So I want help regard this issue please help me to get my main balance or help me to return this datacard to reliance and get my money.

Thanks in advance for your support

Regards,
Satya Prakash
[protected]