[Resolved]  Reliance Big Tv — Set Top Box

While scrolling with remote i.e. while going thru menu, set top box hangs and picture freezes. This is the problem right from the first day. Their technician also agreed to it and advised to scroll slowly. This particular performance is much better of other brands DTH systems available in India. Initial Complaint reported at help line didnot help so finally wrote to CEO, later their technicial attended and changed the set top box but problem is still there. It appears that there is some software or hardware problem in the system. No solution yet.
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Aug 13, 2020
Complaint marked as Resolved 
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I am also having same problem of freezing and screen hangs up so many times.
Actually, this service of Reliance is not fit and the Customer Care Support is very Bad.
such type of things are very frustrating.
Dear,
I am facing same problem in Reliance BIG TV.
I think problem with NEW model SET BOX. My Niegbour is using old model SET BOX and they have no problem such type.
please advise what should we need to do with this BIG TV.
i think we should surrender Connection then company will take action.
if any update regarding this problem, please forward to my mail.

ok thanks

REgards
Ganpat
M. [protected]
my set top box suddenly went off, last three months several times i was complaint it, but still no action, but they recovered 175 rupees in my account for the problem was solved, what can i do, my problem, did not clear but i lost my money, please arrange to solve my complaint.my set box no[protected]
plz ref serv req no.[protected].
till this time no one attended not even a call. while enquiring at toll free one operator mr.salam is not giving proper reply. as the scheduled time 48 hrs are going to lapse, plz arrange for early rectification.
My setup box is not workingfrom Six days I called up customer care at that time they said they will send a techinition to my house in 48 hr and my problem will be resolved .my complaint book on 1 st april Complaiint no.[protected] till now 6 day no 1 come, now m trying customer care no [protected] they put the call in waiting line i wait on call for 5 min no 1pic it up now cant make a call cal is blocked at first step u want hindi or english language now I fedd up with this reliance big tv plz take it back i dont want your service my card no is[protected] and i am from chennai sowcarpet And my balance is wasting day by day

Not working in my set box

My customer I'd no.[protected] Big TV was not working from last one year and not a single concern person who receive the phone in customer care So please if their any option plz contact to Suraj Singh, kankarbagh, patna- 800020, bihar.

account mater

sir i e recharg in 200 rs our relance big tv smart card no.[protected] but may recharg ammount is noy so in may account to reqwast pless imidetaly salov my problom

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