Reliance Big TV DTH Service — misbehave and disrespect

Address:

Darjeeling, West Bengal

while im talking with one of the Customer Service Assoiate named Akshay at 1:06pm dated 02/12/2010 from the mobile number [protected] of Bigtv Customer Care, then he harrased me for long 28-30 minutes, and after that he wanted to talk with the customer.
when I educate him that customer not able to talk in hindi or english any language except Bengali , then he said that "customer must have able to speak in those two languages,."
for this reason only that customer not able to speak in hindi or english , so he wasn't do the activation as per his company norms.
what ever I know that we are living in a contry named india, and as a country man we all respect all the languages all over in the country. So my question is that how a man sitting over a call centre in bombay can disrespect the other languages except our national language ??????????????????????????