Reliance Big Tv — poor service

Address:Central Delhi, Delhi

My Smart Card No is[protected]. I have registered complaints repeateadly for change of wire but inspite of assurance from customer care that compalint will be attended in next 48 hours no body has bothered to call even after 15 days of compalint. This is regular practice and such companies which cannot provide services should be closed so that customers are not subjected to unnecessary harrasment.



promila Bhalla
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its true even i have purchased BIG TV in mangalore from past four days no engineer have called me, but my i have called customer service centre num thrice every time they say they will be pass on the message to concerned department, they never give customer complaint num as they say their systm is dwn, please whoever are new customer please go these and never got to buy big tv, here in mangalore major sellers have removed BIG TV banner and kept inside.
Same case here. I bought the BIG TV kit on 26th Aug, today is Sep 1st till today, no one from the service side of BIG Tv had called me, and have lodged more than 4 complaints, they have given a different case id for each complaint, but not resolved the issue so far. I think Ambani is making money in this venture as usual.
This is the same case for me as well. I have got the BIG TV kit on 28th Aug and today it is 5th Sep. Till now no body had called for installation. We were told we will get the engineer for installation on 2nd Sep. From that time, i have called numerous times to the Customer Care. It will not connect, even if it connects it takes 8-10 min (will be in music), even after that the customer care engineers say the same thing, "will forward it to the concerned department, they will contact you asap". Nothing had worked for me, finally i decided to return back the kit and planning to visit the reliance showroom where i bought it. I think TataSky is better now and i am regretting my decision to go with BIG tv. It is a BIG flop
This is one of the product, i am already upset and annoyed about this product. is there a way to let know the concerned officials at big tv, that they will be held responsible and will be pull to the court.

Big TV - — Failure to install connection and pathetic customer service system

I purchased Smart Card No.[protected] on August 26, 2008 forenoon. We were told that we will receive a call from the Engineer within 4 hours seeking appointment. Till evening we did not receive any call. On calling Customer Service (after waiting for >15 minutes hearing the music and recorded message that everyone is busy) I was told that somebody called on my second contact no. and we gave a time of afternoon August 31 for installation. On denying the same and explaining, first the Customer Service Agent expressed that once it is scheduled no changes can be made. On insisting that it was a false report from the engineer and no such time was ever given by us, they agreed to schedule it within next 48 hours and gave me a complain no.[protected] and told that somebody will contact.

On 27th when we called again in the afternoon the same story was repeated and after significant argument the Customer Service representative agreed that it will be installed by 1600 Hrs on 28th August and the Engineer concerned will call. Till now (4 PM 28th August), we have not received any call and the Customer Service representatives are continuously busy for last 20 minutes since 3 3:30 PM(we have been getting same "busy" message since 2 PM).

How long will you continue such "Services" - It seems the model of just collecting money from consumers and then simply forgetting them has been adopted. There is no other number also on which one can try contacting you people.

Kausik Chowdhuri
It is really pathetic to say this is one of the worst Product launched by Reliance.Eventhough it has been launched at the first, customer satisfaction is the worst.It has to be routed out completely before they cheat more innocent customers.The service engineers are not qualified enough to take up the challenge.Since the day i got connection i am not able to access not even a single channel.I strongly suggest people not to go for this product.
My Smart Card No :[protected] And My compliant No:78609846

Iam one of the customer in reliance big TV since last one month, But in last 4 Days my set up box is problem. I already given compliant
To your costumer care they will give assurance to us, with in 48 hours we will attended your compliant, Still they will not attended a compliant
Iam very fed up in your service . I not expected this type of service from Reliance big TV, please ensure when you will attended a compliant

Regards
Satish
[protected]
He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money, so why will they care now? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm.
Name : S.SUBRAMANYA
smart card id:[protected]
I purchased a Reliance Big tv on 5th October.But after one Week I started getting problems like poor signals quality.I have given a complaint regarding this to customer care.Even after 8 days nobody has come to solve this problem.I am fed up of their poor service.Someone Help me in getting this issue resolved.
subramanya S
I am not totally agree with your argument. i am also using big tv dth since 2 months. yes in beginning i got some delay in installation but their customer care guys were polite and helpful towards me. also after installation i called them regarding recharge procedure and they helped me in faster and very informative manner. i have no issues with big tv, hope your problems will sort out soon.
I got the same problem and was not able to get proper signal. its not a big issue i called their engineer and when that guy came he show me how to fix [You can fix the Dish on terrace;outside your House Wall or veranda.Dish cannot be installed inside the house as it receives satellite signals to function effectively]
Try to move it in 360 degree its easy and simple task you can also do it on your own.

BIG TV — Poor Service

Subject: Complaint about Service – Regarding.

I have purchased the BIG TV which has been installed on Monday (10.11.2008) by your service Engineers. On Tuesday (11.11.2008) when I switched on the TV and your Setup Box, I am not able to view the channels where it shows “POOR SIGNALS STRENGTH”. As soon as I launched the complaint (Complaint number[protected] dated 11.11.2008) in toll free number and I have spoken to Mr.Kannan of your customer service cell. He guided some tips over phone to sort out that problem but I am not able to sort out the same. Then he said he will send Engineers to sort out the problem on Next day (12.11.2008). He guaranteed the service person will attend the problem the next day (12.11.2008) itself. After waiting for one day no one turned up to attended the service. Then I made a call to the toll free number, the call was attended by Ms.Reychael she told that on Tuesday the person (Mr.Kannan) who have taken up the call has not recorded properly. She again gave me a complaint number[protected] assuring the service will be attended within two days (i.e. on Friday -14.11.2008). When I called in the Friday evening Mr.Vinoth have taken up the call and he assured that the problem will be sorted by evening itself.

But still there is no one attended till date, I don’t know whether you running a BIG TV or SMALL TV IN THE MARKET. If you’re rendering same kind of service in the market your name will be get spoiled. I need a person immediately to sort out the issue or else its better to take back your setup box and refund my money.

BIG TV — Poor Poor Sarvice

i bought big tv on 14/11/08.and activation date is 15/11/08.but settop box was not working that time.then eng.told us settop box is corrupted.after two days I went to yash enterprise near subhashbridge circle ahmedabad.that time they said our eng.will come to your home and then he can resolve your problem.but company eng. Also don’t know very well about how to connect settop box with tv and dish?after four five days later 18/11/08 I could saw my tv with channel….but….still all premium pack channels like Zeetv, HBO, Hungama etc. I cant see.i bought 2690/-smart pack.my SMART CARD NO:[protected].i talked this problem with customercare 8 times but they always said me sir technical problem is there then they took my complain.but after one day I tried to know about my compalin progress and they said me sir there is a no compalin here…sometimes they told me your details is not complete..please try to activate my channels.
this is not my problem.no one other company takes longer time to comlete data…your service is so poor..this is my horrible experience with your company and stll it is.tell me what to do?????
So that’s why I always try to tell my friends never buy bigtv………

Reliance BIG TV D.T.H. — Very Very poor quality of Customer Service

Hello,

I purchased BIG TV on Aug 7th. First problem is Installation happened after 5 days with repeated followup. Majority of my time gone only to followup customer care[protected]. This is very very useless.
Secondly, till 2 weeks the channels are visible. Later while watching on a very good day (Nov. 20) sudennly there was flash message to contact Customer care. The answers were ridiculous. I was discussing, why they disconnected for the channels which I had subscribed? They noted the complaint and addressed "within 48 hrs this shall be resolved". but that 48 hrs did not happen till DATE (Nov. 27). Customer support is totally unprofessional attitute. There is no escalation mechanism - They even say to go "whereever you want to go - you can go. This is the process". I don't know whether how this problem gets resolved. Since payment is made I have no other choice than "SUFFER". My smart card No. is[protected],

I advice everyone not to invite troubles -- ESPECIALLY the frustration you get when you get unnecessary disconnection while watchin mid of program.

The service is absolutely hopeless - I once again mention not to buy this product and regret later. Suffering customers will deffenetly teaches a lesson like this poor quality companies.

Thukaram Rao
Koppal (Karnataka)

Reliance BIG TV DTH — poor service & bad response

Dear Sir,

I've purchased a DTH connection of Reliance Big TV, three months ago.
My smart card no. is[protected]
Since one month, it's set top box is hanged frequently.
Frequency is not fixed, sometimes it is hanged 20 - 25 times within 30 minutes.
I've logged four complaints regarding the problem.
My three complaints are already closed with remarks of "solved the complaint".
Details are as follows:
First complaint no. 82346855 dated 06.12.08,
Second complaint no. 82968247 dated 12.12.08,
Third complaint no. 83323774 dated 17.12.08 &
Fourth complaint no. 83857740 dated 23.12.08.

Although they have made a commitment to solve within 48 hrs, but it is doubtful.
this will also be closed without solution, as usual.
Pl. look into the matter and help me out.
Thanks.
Surendra Pal Jajoria

BIG TV — POOR QUALITY

BiG TV is also Big froud, Big cheating, otherwise why they are showing same hindi movies again and again, every month some film is repeated. Quality of picture is like a painting almost blurred which their mechanic is either not understanding or not able to improve it .Certainly it was a Big Mistake to subscribe such a useless dish connection
I had never seen such a nasty service provider. i'm based at hyderabad & i had been follwing with customer service for regional telugu pack channels which are not coming after subscribing also & everytime customer service repersentatives has promised that my problem will be solved after 10 to 15 minits since 8 days & very disgusitng is customer never receives a single feed back call of his complaint

Very Very Very casual approach
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i strongly agree the customer care service is as bad as hell. the just dont answer the calls no matter when i call it always says that the customer care executive will take ur call in 5 min but the executive never turns up.. plzzz dont buy Big tv Ever.

BIG TV — SS MUSIC & PODHIGAI

this is balaji from vellore, tamilnadu i bought big tv in the month of september, big tv announced the list of channels which are free in ss music & podhigai is not coming, when i call customer care for the past four months they saying it is under in progress those channels will come soon, but nothing is happened

HELLO BIG TV when those channels will come??????

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