Reliance Big Tv — Cheating again | |||
I opted for a renewal of 12months subscription before 18th October 2010 and paid the amount on line for my subscription no.[protected] very much in time. I also got confirmed from reliance bigtv on phone that the amount is received and a free gujarati channel also is active in addition to main package for twelve months. But today when i opened TV, I received message flashing that my discount period is over! Amazing that even after paying for twelve months recently(last month) how can it be over? I immediately called up bigtv and had a thorough talk with Mr. Sai vide interaction recording no.[protected] at about 5.30pm who explained me that it is my mistake that I have not asked to activate the subscription! I told that after making payment, i got it confirmed from bigtv that the payment is already made for twelve months. In addition I also got confirmed about one free gujarati channel together with main package. Now it is bigtv's responsibility to do necessary updates of records in their system. And a customer can not be punished for the lapse at big tv staff. Hence I have requested them to please do the needful and make my account to run for twelve months for which i have made payment. I have also sent this info with CC to Anilbhai Ambani to get a better response soon. -Haresh Mehta Was this information helpful? | |||
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My experience with BIG TV
This is with reference to my smart card number[protected] in the name of Thulasidasappa.
I am just bring to concern people notice, I had taken BIG TV connection almost 3 months back, at the time of installation one of your executive had come to my house and he had furnished all the formalities in front me, when I bought this connection for yearly package in that package I got 2 recharge coupon one is for Rs, 200 other one for Rs, 500. After some time suddenly the connection got disconnected, same time I had contacted your customer care people to resolve issues, with in day I got back my connection.
And same problem had repeated in the month of 24th Nov 08, I had contacted your customer care representative on 25th Nov 08, during my discussion he was mentioning that the executive who had visited my house not recharged worth of Rs.500, he was saying we can’t do anything about this, you need to contact the same person to get it recharged my balance. Same day I contacted that person he was saying there was no issues, according to him he did recharged worth of Rs, 700 at the time of installation and he also told me that please share my contact information to your call center for further clarification, I did shared the number on 26th Nov 08.But till today I been calling your call center representative about final result, no one can able to give exact status till today.
As customer I am suffering along with family members without watching TV from more then 32 days. And I am ashamed talk to my friends about this BIG TV connection.
I am just not able digest this about the big companies in INDIA like reliance I don’t know whom trust this matter.
Finally I just decided to pursue further on enquiry more about how to go about to the consumer court and other various channels to bring to the public notice about my experience with BIG TV.
This is with reference to my smart card number[protected] in the name of Thulasidasappa.
I am just bring to concern people notice, I had taken BIG TV connection almost 3 months back, at the time of installation one of your executive had come to my house and he had furnished all the formalities in front me, when I bought this connection for yearly package in that package I got 2 recharge coupon one is for Rs, 200 other one for Rs, 500. After some time suddenly the connection got disconnected, same time I had contacted your customer care people to resolve issues, with in day I got back my connection.
And same problem had repeated in the month of 24th Nov 08, I had contacted your customer care representative on 25th Nov 08, during my discussion he was mentioning that the executive who had visited my house not recharged worth of Rs.500, he was saying we can’t do anything about this, you need to contact the same person to get it recharged my balance. Same day I contacted that person he was saying there was no issues, according to him he did recharged worth of Rs, 700 at the time of installation and he also told me that please share my contact information to your call center for further clarification, I did shared the number on 26th Nov 08.But till today I been calling your call center representative about final result, no one can able to give exact status till today.
As customer I am suffering along with family members without watching TV from more then 32 days. And I am ashamed talk to my friends about this BIG TV connection.
I am just not able digest this about the big companies in INDIA like reliance I don’t know whom trust this matter.
Finally I just decided to pursue further on enquiry more about how to go about to the consumer court and other various channels to bring to the public notice about my experience with BIG TV.
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Reliance Big TV — Cheating company
I brought the BigTV on October which included one year free for list of channels including NDTV Imagine, NDTV Profit etc. But after one month these channels (NDTV group) restricted. When i contacted customer care, initially they told that when i bought Big TV that time NDTV was free, but presently it comes in separate package, so the issue is from our side and will fix within 48 hours.After calling several times, at last they updated that these channcels are not available for free for now and need to pay Rs.60 per month if required.