Reliance Big TV DTH — Lack of clarity in re-charges and options of channels

Address:

Tamil Nadu

My Customer ID[protected]. I subscribed to Bigtv DTH in July 09, my initial monthly subscription being around Rs 230/- under a specific South package. Some-where around May-June this year without any notice to me few of the channels disappeared and on my queries to customer service, I was told that the subscription rates have been increased to around Rs.250/- with some added channels not needed by me. I paid this subscription but I had to keep on calling them to change to this package. I paid Rs.250/- around 25/26 Aug 00 with some Rs.8/- carried over from previous balance. About a week back my TV screen showed that I should pay the subscription by or before 25/9/00. Further on 25/9/00 my screen again showed that there is only a balance of around Rs.24/- and that I should pay Rs.224/- for uninterrupted service. My Bigtv screen has gone off today morning (26/9/00). I fail to understand that when there was a balance of Rs.24/- on 25/9/00 how the service can go off the air for me? Incidentally, the customer care needs to take lessons on politeness and civilized behaviour inasmuch as once when I pointed out to one of the customer service staff that I would cease to be a subscriber if poor service was met out to me, he bluntly told that in such event automatically Bigtv musclemen will come and take away the appliances installed in my house.
THIS MAIL IS POSTED TO GET A CLARIFICATION FROM BIGTV DTH.
Customers have been getting for their money WHAT BIGTV offers as COMBO OFFERS which Bigtv chooses.
DO THE CUSTOMERS HAVE ANY OPTION OF CHOOSING WHAT THEY NEED TO WATCH FOR THE MONEY THEY PAY RATHER THAN ANYTHING STUFFED UPON THEM.

IF BIGTV RESPONDS WITH CLARITY, ONE WILL FEEL OBLIGED.

REGARDS
P.VASUDEVAN