Sir,
I wish if you can look into billing and cancleation and billing processes of this company. I think there is some seriouse flaws by which consumer are cheated all over India. Simply customer should be charged on the basis of how many days services are used and there can not be any restriction on cancelliation, just like bank charges there interest, specilly when services are expensavi (Rs 1500 per month), if some one has issues like billing date and installation date etc. than on final cancellation only they should be charged untill cancellation not as per billing cycle, and why you need 15 days prior notice for cancellation I do not know? Please go through following complain and rhat might help you to understand situvarion more better.
Sincerely,
Bhayani J S
Sir,
This is regarding my Broad Band last bill and my account [protected].
I am surprised to receive this bill as I have already instructed to you for cancellation request 91264186.
I am disappointed with your system as it looks like you are playing tricks, because I am going out of country and for the reason I have informed you much in advance, I have canceled it on 9th March and your billing date is 23rd why would you bill me? if you have not disconnected it that is your problem?
I have used your services from 10th June till 10th March which is cancellation date and I have paid to you accordingly, I do not understand any thing like billing date and billing cycle etc.Even though billing cycle is different why you billed me after cancellations request? as per your policy I have informed you 15 days prior to Billing date?
Sincerely,
Bhayani J S Was this information helpful? | 
