[Resolved] Reliance Broadband — worst service by reliance | |||
SEE BELOW WORST RESPONSE BY RELIANCE AND FINALLY PROBLEM NOT RESOLVED START FROM LAST MAIL Dear Customer, We regret for the inconvenience caused. This is with reference to your e-mail regarding "Service Reconnection". Please note that your complaint has already been registered under Service Request ID[protected] and the same would be resolved at the earliest. In order to address your concern regarding complaint closed without confirmation, please note that your complaint has been registered with us and our concerned team will look into this matter on a higher priority. Kindly be assured that we would do our best to resolve your concern. Further, please note that the Service Request ID[protected] registered for connectivity issue as per the confirmation received from our technical department due to technical issue, services of Broadnet were affected at the time when you have launched the complaint. Hence the case was closed. We request you to reconsider your decision regarding cancellation of service and give us an opportunity to resolve your issue. Yours sincerely, Poonam Sharma Broadband Customer Care Reliance Communications. For additional product and service related information, you may contact us through any of the following means: * Phone:[protected] from any phone (Toll free) or, *[protected] from any phone. * Email: [protected]@relianceada.com * Website: www.rcom.co.in You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center. You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. -----Original Message----- From: Rajaneesh Gupta (rajaneesh.[protected]@gmail.com) Date: Thursday, May 27, 2010 12:57 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference to your e-mail This problem is still not resolved and its again a great trouble from reliance's sucking service. Check that below 3 complains are closed without resolving issue and i made 4th complain in last 3 day after talking your customer care around 6-7 times. [protected] [protected] [protected] Recently i made my last complain with you and again no answer that it would be resolved this time.[protected] our compalinas are like a joke to you which gets closed without solving or informing us. it is great loss of work/time/energy and money.I personally suffered 3 days with reliance and could not complete my assignments on time and took a lot of pain of talking customer care again and again. My sole purpose of CC'ing this mail to all contacts i could see on http://www.rcom.co.in is that at least people know how issue is getting resolved under reliance and this is at most i could do before quitting reliance service. Sorry - if its a spam to many non-related teams/persons. On Wed, May 26, 2010 at 9:28 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Customer, We regret the delay and inconvenience caused to you. This is with reference to your e-mail regarding "Service Reconnection". Please note that we have received the payment of Rs. 689/- made by you on dated 24/May/2010 and currently your services are active from our side. Further to your complaint regarding Unable to use net services, we would like to inform you that we have registered your complaint vide Service Request ID[protected]. One of our technical representatives would be calling you for troubleshooting within next 1 hour. We request you to kindly be in front of your PC to get your issue resolved. We request you to reconsider your decision of cancellation of services and given us an opportunity to resolve your issue. Also, if you still wish to cancel the services, kindly revert. Kindly be assured that we would do our best to resolve your concern. Yours sincerely, Prajakta Kawale Broadband Customer Care Reliance Communications. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center. You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Rajaneesh Gupta (rajaneesh.[protected]@gmail.com) Date: Tuesday, May 25, 2010 11:34 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: complain no.[protected] is doing complain is waste of time? Hi, I made payment of Rs.689.00 against bill of Rs.688.21 for the May month on may 24th.(receipt no: S[protected] I also got confirmation e-mail for the payment and mode of payment was cash. After the payment i expect my suspended services to start in couple of hours but it didn't.After that i called customer care and made a complain regarding this that i am getting suspended services message even after doing payments in cash.They took my complain and assured that this would be resolved in max.24 hrs..[complain no.[protected]] I waited for whole day but the issue didn't resolved and also there was no followup on my complaint then i called again in night regarding my complaint and got answer that they are looking and put that as urgent. next day the situation remain same for the whole day.Then i called again in night on second day and i got answer that my complaint is closed without informing or calling me if issue is resolved or NOT. Is making a complain is just waste of time? if my complains are being closed without followup then i am fool enough to complain again and wasting my time or better to say making myself fool in using reliance services. This is worst customer care i have ever seen across different services i have used.I make a new compain again regarding the whole experience i got from you and hope that atleast this time someone would be able to help me last time with reliance and i would be able to log-in in reliance network. I am sending this my mail using my neighbors AIRTEL connection which gave me best browse experience after using reliance. Hope this mail is just not a waste again. Also it would be helpful to know how i can discontinue from reliance, hope this to be a good and easy process and dont sucks me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
We are facing internet connectivity issue from the very first the day (8th May, 2010) we have got the Reliance connection installed at our home in Pune. To be frank this is the worst service we have ever came across. Customer Care does not respond our calls and never sends any techinical person for the troubleshooting even after promise to do so. Neither the internet works nor the Landline works even after registering multiple complaints at Reliance Customer Care. The worst part is that we dont get any good service(or should say no service at all) but for the payment of the first bill we have received multiple calls and mails. Reliance Broadband should be considerate and be honest to their customers. Dont know when our problems will be resolved.
We are now planing to go to consumer court.
We are facing internet connectivity issue from the very first the day (8th May, 2010) we have got the Reliance connection installed at our home in Pune. To be frank this is the worst service we have ever came across. Customer Care does not respond our calls and never sends any techinical person for the troubleshooting even after promise to do so. Neither the internet works nor the Landline works even after registering multiple complaints at Reliance Customer Care. The worst part is that we dont get any good service(or should say no service at all) but for the payment of the first bill we have received multiple calls and mails. Reliance Broadband should be considerate and be honest to their customers. Dont know when our problems will be resolved.
We are now planing to go to consumer court.
Dear Mr Rajneesh,
Thank you for posting.Please let me know if the service has been resumed.
Regards,
KET
Thank you for posting.Please let me know if the service has been resumed.
Regards,
KET
Respected Sir,
My name is burhan hussain r/o 1/41 4th floor jangpura bhogal, new delhi. I have been a very loyal customer to reliance from the last 6 years. now, some time back ( about 3 or 4 months ), i decided to go for reliance broad band as i am a very avid internet user and as such i found that the BB plans of reliance extremely good and they fit perfectly within my budget not to mention that i always assume top notch service from reliance . But it has pained and really hurt my expectations that from the last approx 2 weeks i dont have internet service even though earlier it was working perfectly. As expected from any educated person i called up a few nos. of reliance executives in my area and believed that the problem would be fixed in no time at all but to my dismay nobody has even bothered to look into the matter thus leaving me with no service.Also i called up the broadband complaint no but they simply keep my call on hold for about 15 mins and then cut it.it may alse be noted that there is no issue involving bill payment as i have already paid the bill, i have even paid a part of amount in advance for next month.to put it in very simple and short words i never ever expect this kind of lax attitude as shown by reliance executives because they either dont bother to pick my call or maybe they think one customer doesnt make a difference !!! my only request is that you people kindly intervene or else the trust and bond that i have with reliance will be shattered because i never thought that i would be forced to write a mail regarding this difficulty as this is my very last option.For your kind information the details of my RELIANCE BROADBAND A/C are as :-
Connection in name of BURHAN HUSSAIN.
RESIDENCE :- 1/41 4TH FLOOR, JANGPURA EXTN, NEW DELHI-110024.
USER ID :[protected].
TEL NO :-[protected]
A/C NO:[protected].
BILLING A/C NO:-[protected].
My name is burhan hussain r/o 1/41 4th floor jangpura bhogal, new delhi. I have been a very loyal customer to reliance from the last 6 years. now, some time back ( about 3 or 4 months ), i decided to go for reliance broad band as i am a very avid internet user and as such i found that the BB plans of reliance extremely good and they fit perfectly within my budget not to mention that i always assume top notch service from reliance . But it has pained and really hurt my expectations that from the last approx 2 weeks i dont have internet service even though earlier it was working perfectly. As expected from any educated person i called up a few nos. of reliance executives in my area and believed that the problem would be fixed in no time at all but to my dismay nobody has even bothered to look into the matter thus leaving me with no service.Also i called up the broadband complaint no but they simply keep my call on hold for about 15 mins and then cut it.it may alse be noted that there is no issue involving bill payment as i have already paid the bill, i have even paid a part of amount in advance for next month.to put it in very simple and short words i never ever expect this kind of lax attitude as shown by reliance executives because they either dont bother to pick my call or maybe they think one customer doesnt make a difference !!! my only request is that you people kindly intervene or else the trust and bond that i have with reliance will be shattered because i never thought that i would be forced to write a mail regarding this difficulty as this is my very last option.For your kind information the details of my RELIANCE BROADBAND A/C are as :-
Connection in name of BURHAN HUSSAIN.
RESIDENCE :- 1/41 4TH FLOOR, JANGPURA EXTN, NEW DELHI-110024.
USER ID :[protected].
TEL NO :-[protected]
A/C NO:[protected].
BILLING A/C NO:-[protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My name is burhan hussain r/o 1/41 4th floor jangpura bhogal, new delhi. I have been a very loyal customer to reliance from the last 6 years. now, some time back ( about 3 or 4 months ), i decided to go for reliance broad band as i am a very avid internet user and as such i found that the BB plans of reliance extremely good and they fit perfectly within my budget not to mention that i always assume top notch service from reliance . But it has pained and really hurt my expectations that from the last approx 2 weeks i dont have internet service even though earlier it was working perfectly. As expected from any educated person i called up a few nos. of reliance executives in my area and believed that the problem would be fixed in no time at all but to my dismay nobody has even bothered to look into the matter thus leaving me with no service.Also i called up the broadband complaint no but they simply keep my call on hold for about 15 mins and then cut it.it may alse be noted that there is no issue involving bill payment as i have already paid the bill, i have even paid a part of amount in advance for next month.to put it in very simple and short words i never ever expect this kind of lax attitude as shown by reliance executives because they either dont bother to pick my call or maybe they think one customer doesnt make a difference !!! my only request is that you people kindly intervene or else the trust and bond that i have with reliance will be shattered because i never thought that i would be forced to write a mail regarding this difficulty as this is my very last option.For your kind information the details of my RELIANCE BROADBAND A/C are as :-
Connection in name of BURHAN HUSSAIN.
RESIDENCE :- 1/41 4TH FLOOR, JANGPURA EXTN, NEW DELHI-110024.
USER ID :[protected].
TEL NO :-[protected]
A/C NO:[protected].
BILLING A/C NO:-[protected].