[Resolved]  Reliance Broadband — Not settling my account

Address:

Hyderabad, Andhra Pradesh

Not settleing my Account

Dear Sir,

I took internet broadband connection from reliance. From day one, I am getting problems on connecting internet. I complained many times. Response was not good. Once I was unable to connect internet and complained around 15-20 times. after 4 days they rectified. I spoke with the executive and he promised me to waive off the charges for four days. In the same month they billed 283 for a toll free number which I called from my phone. Customer care people informed me that number is not a toll free. Regularly we are calling the same number ([protected]) from my prepaid mobiles without making any charges, we are participating my office conferences. you can find the same in Google search.

They did not rectified these problems and again their executive promise me to rectify entire problems in the next bill.

On this continuous problems, I informed them to terminate my connection. Even I terminated my connection in the middle of the month, they charged me Rs. 654/- for whole month without rectifying old corrections in bill (I informed to terminated by phone on May 3rd and by mail on May 7th).

Reliance executive informed me that the instruments were free and no need to return on closure of connection. Its a diwali offer. Now they are calling us for instruments. I inform them - "If you settle my bill, then only I will return instruments". But they are not settling my bill and calling regularly and disturbing in my office time to pay total amount and return instruments with out settling issues.

I got an sms saying your account balance is 'Rs. 0/-' in last month. I got another bill on 28 July 2010, saying 'Early Termination Foreclosure Charges' as Rs. 1250/-. Even they not solved my problem, I loss a lot from their connection, may I need to pay this?

Please solve my problems as soon as possible and relieve me from the disturbance I am getting from Reliance People.

Appreciate your quick response.

Potta Vijay Kumar
Ph:[protected]
email : [protected]@yahoo.com