[Resolved]  Reliance Broadband — service

Address:

Karnataka

RELIANCE BROADBAND - BANGALORE

WORST SERVICE YOU CAN EVER HAVE.
THEY ARE THE MASCOT OF PUTTING INDIAN SERVICE INDUSTRY TO SHAME!

JUST READ THE MAILS BELOW. APART FROM THIS I HAVE CALLED AND FOLLOWED UP FOR 20+ TIMES WITH NO ACTION FROM THEIR SIDE.
[protected][protected][protected]-------
From: Haresh Chugani [mailto:]
Sent: Tuesday, June 15, 2010 12:46 PM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

MR. Nodal Officer –
Don’t you have the basic courtesy / decency to atleast reply / send someone to follow-up on this?

RELIANCE BROADBAND SERVICE IS A SHAME FOR INDIAN SERVICE INDUSTRY!


Best Regards,
Haresh Chugani
From: Haresh Chugani [mailto:]
Sent: Friday, June 11, 2010 9:23 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

I have still not received any action on mail below…
Are you guys humans or what?

IS ANYONE AT RELIANCE WORKING??? OR IS IT JUST FREE SALARY FOR ALL EMPLOYEES & MANAGERS FOR MAKING PROCESS WITH ZERO CUSTOMER FOCUS??


From: Haresh Chugani [mailto:
Sent: Wednesday, June 02, 2010 10:53 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: Extremely poor service
Importance: High

Hi,

I had applied for Reliance wireline broadband connection:
Application number: [protected]
Cheque no: 690392, dated 25 May for Rs. 500 towards installation!

Your sales representative bugged me for 3 days continuously to get the documents & cheque Rs. 500 towards installation.
Once I have provided the documents and cheque there has been no response/no calls/no intimations – 8 days now!
I have not even been provided with a contact number from your representative or from your call centre.

I have called call center and registered complaint several times.
The response is: We will forward the request to sales and they will get back to you in 24 hours – which has never happened so far!!!


Is your team full of incapable people / full of cheaters? Either of it is definitely true – pls confirm which one is true!
Pls also confirm if there will be any action from your side on installation / atleast response ?? Else I will have to visit the consumer court & media to resolve this matter!

Best Regards,
Haresh Chugani