Reliance Broadband — Pathetic Customer Care and Service

ONWARD TECHNOLOGY INDIA LTD — not activated my net banking facility

Respected Sir/Madam


I am Veeresh.V.Nagathan from pune i have not get my net banking facility till from last one month already two times i got passward then also i am not getting fund transfer facility so i am very fedoff. Plese accept my apology and activate my funds transfer facility

Thanking you
regards
VEERESH

On July 17, 2008 i wrote the following to Reliance Customer Care
>>>>

From: Hitesh Shivdasani (hitesh.[protected]@gmail.com)
Date: Thursday, July 17, 2008 05:59 PM
To: Care Email ([protected]@relianceada.com)
Subject: Reliance Broadband - User id[protected]

My User id is[protected]

On 15th July 2008 i made a call to the Customer Care responded by your Care Exec Manoj Complaint Number 72123429 "Broadband not working - Limited Connectivity"

The Care Executive responded that the technical team will respond (Call me) within 1 hour surely. I informed them that never the Tech SUpport responds in 1 hour stating due to past experience. Manoj responded that he will put in an additional remark that they must respond to me.

As expected no one revereted back on 15th July 2008.

On 16th July 2008 i received a call from the Technical Support at 11:45 am. They said that the service is barred due to non release of BB payment. I told the exec that i hadnt recd the bill. Once the bill is recd i will make the payment. He said that it is not their departments job and that i can contact the Customer Center again.

Once again i called the Customer Care, an executive responded. I told him the problem and the executive again repeated that there seems to be a technical fault. I told him that the Tech Support had stated that the service is barred and i havent recd the bill . This time the exec put me on hold and then revereted that they will forward the bill and that i myst give them my email id.
Trust me this infuriated me...The customer here is taken for a ride...The bills not sent...No follow ups done ...no pre-intimation before disconnection...If this is the type of service, its better that Reliance goes ahead and disconnects the line forever!!

Regards

Hitesh Shivdasani
[protected]

On same day i got a response from the Care Center
>>>

"[protected]@relianceada.com" to me
show details Jul 17 (12 hours ago)

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail regarding "Broadband not working", this is to inform you that as checked in our system call service has been barred due to non-payment of previous due amount of Rs.474.31/-.Hence, we request you to make payment in order to restore your service at the earliest.

We look forward to an opportunity to assist you again.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service providers
(Mobile, Fixed Wireless and Landline phones) except Vodafone.
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


Yours sincerely,


George Augustine
Broadband Customer Care.
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

______________

The point to be noted is that the Customer Care is very non-responsive and refrain from responding to the customer relevantly.

Moreover, Reliance Broadband has not bothered to remind / follow up for their payments (for which i have not received the bill)...

This is the first service provider i have seen where i cannot make online payments...Is this a broadband company or what?!?!

Moreoever, Relaince Sales executives during the sale had told me that there is a online payment option available.

At a later date when i hadnt found the online pay option, i had checked with Reliance who then told me there is no option. WHen i told the Care that the Online Option was assured by Reliance Sales, they responded that the Online Option will may not be working or will start soon!!

What kind of a company is this?

Our good old MTNL is anyday better. A known devil is better than an unknown one - as they all say.

My request to Consumer Complaints is " Help me get the Escalation Matrix into the Reliance BB and further if you can...

Thanks and Regards...

Hitesh Shivdasani
[protected]

Rel BB :[protected]

I am doing complaint for reliance broadband since 14/july/2008 and i have total 41 complaint number but still there is no action taken by reliance and the suprivisor of reliance company said that the solution of your problem is to terminate the connection of reliance so i am very much angry from reliance and he is not solving my problem so pls help me and reply me when u receiving my mail.

Thank you very much
Manjeet dhawan

I am doing complaint for reliance broadband since 14/july/2008 and i have total 41 complaint number but still there is no action taken by reliance and the suprivisor of reliance company said that the solution of your problem is to terminate the connection of reliance so i am very much angry from reliance and he is not solving my problem so pls help me and reply me when u receiving my mail.

My user id is[protected]

Thank you very much
Manjeet dhawan

I am also facing the same. 2 months back i register complaint to disconnect broadband and landline. but nothing happended after 2 weeks also. So again registered complaint 70553672. After one month of latest complaint dey disconnected broadband only . They are sending the bill for landline everymonth and broadband bill (I paid till my first complaint) and also early closure charges. Y should i pay for another 1 r 2 months without using. But still getting the landline monthly bill. Can any one suggest regarding this wat 2 do?

Regards,
Venkata

Reliance Broadband — Pathetic Consumer Service and Customer Care

Hello, Reliance Broadband has made a habit of not informing the consumer before disconnecting the line. It is from my side that I asked whether there is a problem in internet connection due to non-payment of bill or anything else. Then only they confirmed it.

Every time I called them regarding a problem, I was told that I wil be contacted within 1 hour, but nothing sort of that happens.

I don't understand the policy of this company. They also take a hell lot of time to dispatch a bill. This way Reliance is loosing a lot of customers.

Dear Sir,



My self Mr. Hritik Jain. I am sone of Mr. Sarad Jain. We have purchased Reliance Data Card No. [protected] from Reliance web word before 6 month.



Due to slow speed we have purchased new Broadband connection from Mr. Amit Tiwari.



At the same time of purchase we asked to Mr. Amit Tiwari for our data card selling, He told us give me the card I will sell it.



But still he have not sold the data card and billing is continue on our name.



We are regularly pay the Broadband connection.





Pls look in to this matter and do the needful.



We are not in favor to pay that data card due... this is for your information.



As per our discussion in Reliance web word. Customer care executive ask us to do an E mail to this ID.



(As perr our inquiry Brother of Mr. Amit Tiwari Mr. Avinash Tiwari is currently doing job in reliance at Indore CMP in palsia. )




thanks & regards

Hritik Jain

Reliance Communication--BB Service — poor service and major billing errors

Dear Sir,
I am a Senior Citizen and seek your advice and help to sort out some unethical
and Dont care attitude of Reliance Broadband service.
I had shifted to Bangalore from Delhi in April'08 and took a Broadband connection from Reliance Communications--Plan of 4 GB transfer at 256kpbs
at Rs 850 per month from may 18th'08.
For the first 3 months ie May, June and July my usage has been only 500 MB
per month as i use only for email and a bit of surfing the web.I always log-out
and also switch-off the PC.
In Aug'08, surprisingly, i was informed that there was a heavy usage of 9 GB
on Aug 27th, 28th, and 29th etc and since then have Barred the BB connection.
I have also been told that Bill amount will be around Rs 12, 000.
Shocked as I was I did a total analysis of my usage from my log book and compared it with their usage, and observed that even during my PC in Off state
their log-in and log-out usage of constant 6 hours for high GB transfer,
and also showed usage when their Server in Mumbai was down the whole day
as mentione by their Customer-Care call center--with request No..
I have sent the data analysis to their Customer Care, Nodal Officer, and to their Apellate authority thru emails, and tel calls and there is total silence all round..
Even speaking to their technical experts in Mumbai who accept that some problem with their Usage Software and only their Billing Dept can sort out the mess.
Sir, I am prepared to furnish copies of all the emails and reports for your overview
and will be very grateful for any assistance you can give.
More later
With Kind Regards

R.venkatasubramanian ( email : [protected]@satyam.net.in )

reliance broadnet connection — poor service and non responding behaviour of customer care

i taken a paln of internet connection from relince fixed landline.
After some time problem is started in my connetion. i complaied for at thair costumer care on date 30/09/08 but they told they'll solve the problem within 16 hours but i got no responce form their side i tried to complain again but no mean of it my problem is still there.
my communication id[protected]
first complain no.[protected]
second complain no.[protected]

Hello Sir,

please help me i amunable to access Broadband servicess last 25 days. i have given more complain to Reliance customer Care. but not getting any response from there. and he was always said that we will resolve your service within 72 hours.
betwwen in these days i have more loss in my bussiness.
i want to claim for that.


Thanks
Avnendra

Reliance Broadband Services — Not able to access services besides of payment

Hello Sir,
I have a broadband connection with reliance services.
I am unable to access my services besides of making payment.i have called to reliance customer care regarding my problem more than 50time and wasted my 50 hours.they was replying that your services would start working in next 72 hours.Till now i am suffering the the same problem.i have lost to much due to this problem.

My customer details are as follows
Name: V.K Prajapati
Subscriber id:[protected]
Customer A/C:[protected]
Address: H.N-237 phase-6 Mohali sec-56
Punjab 160055

I am looking for help from your end I am very thankful if you do something for me.

Thanks,
Avnendra Kumar([protected])

Reliance Broadband — Pathetic customer care and resolution

i had taken a reliance wimax connection from Star Communications(Hyd) in June'08' i had asked for a router and had paid 1000 Rs for the same. till date the router is not installed. every time i ask the outlet where i had purchased the connection, they say it is out of stock.
so i called up customer care and complained to them about it . they gave a number [protected]- Ramesh Babu (hyd) and told me he is the guy responsible for it. that person either doesnt attend the call or the number is constantly busy.
then i again called customer care and they told me to lodge a complaint and also send email to reliance

i lodged a complaint stating - I had booked for a router and had paid 1000/- for it. but till date the router has not been installed, and also i am being charged a monthly rental for the router.
all i asked was to terminate the router request and adjust the amount in the next bill
they are unable to solve such a simple request

i did both but with no results. just get an autoreply stating some one will attend but nothing happens. then in 3-4 days someone from bombay calls and says your billing is ok.
I just dont understand how someone in bombay can see my residence from there and say that the router is provided. also they seem to think that their customers are a bunch of and they will lodge a complaint even if there is no issue
i am being treated like a football between the backoffice and the customer care.
i hope this issue gets resolved as already i have lost lot of money by asking for the router and calling these guys every other day

IT IS ONE OF THE MOST PATHETIC SERVICE I HAVE EVER EXPERIENCED...

I RECEIVED MY FIRST MONTH BILL PROMPTLY AND I DID MY PAYMENT IN ADVANCE EVEN AFTER WEEKS THE CHEQUE PAYMENT ISSUED WAS NOT REFLECTING IN MY BANK STATEMENT.

FURTHER I RECEIVED A CALL FROM SOME OF THEIR EXECUTIVES WITH REMINDER FOR PAYMENTS, WHEN I NARRATED THE INCIDENT, THEY WERE APOLOGITIC FOR BOTHER ME (SURPRISINGLY) AND DID NOTHING ABOUT IT.

A WEEK LATER MY OUT GOING CALLS WERE DISCONNECTED AND AGAIN I RECEIVED A REMINDER FOR PAYMENT, THE SAME NARRATION CONTINUED...

MAY PAYMENT WAS MADE BEFORE THE 13TH OF OCTOBER 2008 BEING MY BILL DUE DATE. MY FOLLOW UP CALLS HAPPENED SINCE 26TH OF OCTOBER STILL CONTINUES...

EVERYTIME I CALL A CUSTOMER CARE PERSON ATTENDS AND ASSURES IT WOULD BE RESOLVED IN 48HRS, THAT WAY 22 DAYS HAVE PASSED BY...

STILL RELIANCE BROADBAND HAVE NOT COME FORWARD TO TELL ME WHETHER THEY HAVE LOST THE CHEQUE OR MIS PLACED IT.

NOW THE SECOND BILL HAS BENT PROMPTLY COURIERED TO MY RESIDENCE WITH PENALITY CHARGES FOR NON PAYMENT WITH A HEFTY SOME...

TILL NOW, NONE OF THEIR STAFF IS BEEN BOTHERED ABOUT IT PUTTING MY PATIENCE TO TEST!

RELIANCE BROAD BAND IS THE MOST UN RELIABLE COMPANY AND SERVICES! i PERSONALLY URGE EVERY READER WHO HAVE HAD A NEGATIVE EXPERIENCE TO SPREAD THE WORD OF POOR BROAD BAND SERVICES!

Reliance Broadband — Pathetic Cutomer services

I really got frustrated because of reliance services. After repeated request for "PLAN CHANGE", there is no action has been taken from past 11 days. Every time i call the customer care persons(Mr Minit Goyal, Ms Shiji, Mr Vikrant Vadolia ), they come with promises that it will done with in next 12 hours, 24 hours or 48 hours, but nothing has happened yet.

For your reference, complaint no for plan change is: 80370243, 80177429, 80081067.First complaint was given on 11th, second was on 12th and third was on 14th November.

Can someone suggest, what can actions, we can take against this company.

I accept every bit of the complaint. The amount for number of calls i made to reliance CC must be equivalent to the amount of a month's bill.

When i requested for termination of the connection i was told i will have to pay 15 days bill from the date of disconnection request made. Disgusting.


I am happy that i could get rid of them. but not untill i stop receiving my bills which i will come to know from next month onwards


I received many calls after i applied for termination stating " I will be the personal tech engineer for your account and nothing would happen from now onwards"

more ever very very "Rude" customer support i ever faced was from Reliance customer support. If some one seeks my advice about going for reliance broadband, my answer would be " Nope. If you are gonna still make a tie, you are gonna suffer for a long time "

I totaly agree with the above mentioned compalints. As i have been complaining for my internet connectivity issue and i have not got any proper response. Though i have spoken with the technical helpdesk who are not intrested in our conmplaint and tyring to get rid of the call.

I want to make aware that being a customer i want my issue to be prioritiesed.

PARAGESH SHUKLA.
SUBCRIPTION ID:[protected].

Reliance Mobile — 1 month passed but still post to pre not conversion pending

Hi,

My reliance cell no is [protected]; I had applied for postpaid to prepaid plan change on 9th Feb 2009, also request launch on same day, request id is: UCS1135730, at that time customer care executive has taken the time for 5 days, or max 7 days, but still date no revert from their side, I had visited customer care again, but that told to call on 30336363, I had call on 1st march & also on 9th march but they don’t have any update for the same, also there was no commitment when it will be converted, I am not paying this month bill as last time also I paid but till date plan change not done from your side and also I am not responsible for disconnect my services


Thanks and regards,


GAURANG
[protected]

Reliance Mobile — UCS1135730

pls fidn the atatcehd mail as given below




How much time u want to work? Today again I got call for bill payment, is this a joke?



-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, April 06, 2009 5:32 PM
To: gaurang.[protected]@youtelecom.com
Subject: [SPAM] RE:'ADAG=[protected]'Reference to your mail



Dear Customer,



In reference to your mail regarding your Reliance Mobile Number [protected], please note that your request is logged as Service Request ID 91779195. We are working on the same and will respond to you shortly for the same.



Yours sincerely,



Paresh Kumbhar

Service Assurance Cell

Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: complaints ([protected]@core.nic.in)
Date: Saturday, March 21, 2009 05:23 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: RE: Reference your mail



<![endif]-->

Dear Nodal Officer,



Mail recd from customer is fwd for your info and

action please.



Regards

Girraj Singh

Sr Manager Complaints

----- Original Message -----

From: GAURANG

To: complaints

Sent: Friday, March 20, 2009 7:18 PM

Subject: RE: RE:'ADAG=[protected]'Reference your mail



Hi,



My reliance cell no is [protected]

I had applied for postpaid to prepaid plan change on 9th Feb 2009, also request launch on same day, request id is: UCS1135730, after that I launch complain in consumer, at same day my cell convert in prepaid, but today I got calls for bill payment, how can this possible? If numbers already convert in prepaid I already mention ago that I will not responsible for bill payment, as it totally non usage and work pending from 1 and ½ months, pls revert asap





Thanks and regards,





GAURANG

[protected]





-----Original Message-----
From: complaints [mailto:[protected]@core.nic.in]
Sent: Friday, March 13, 2009 1:08 PM
To: gaurang.[protected]@youtelecom.com
Subject: Fw: RE:'ADAG=[protected]'Reference your mail



Fwd for info and confirmation please.



Regards

Girraj Singh

Sr Manager

Core Team

[protected]



----- Original Message -----




From: [protected]@relianceada.com

To: [protected]@core.nic.in

Sent: Thursday, March 12, 2009 8:08 PM

Subject: RE:'ADAG=[protected]'Reference your mail



Dear Core Team,



In response to your mail regarding customer Reliance Mobile number [protected], please note that as per our records customer number is already migrated from postpaid to prepaid and the services for the number are active with International Long Distance (ILD) calling facility.



Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications..co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialing *333 or 3033 3333 from your Reliance Mobile or by dialing[protected] from any other phone.



Yours sincerely,



Sachin Thakkar

Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.









-----Original Message-----
From: Complaints ([protected]@core.nic.in)
Date: Tuesday, March 10, 2009 02:24 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: gaurang.[protected]@youtelecom.com (gaurang.[protected]@youtelecom.com)
Subject: ID No.15566



Subject: Fwd of Complaints

Dear Sir/Madam





We are in receipt of a complaint from Mr Gaurang Patel, which is attached,

and is self-explanatory.



We are the official agency of the Ministry of Consumer Affairs, Food &

Public Distribution, Department of Consumer Affairs, Govt. of India, New

Delhi, to facilitate such complaints promptly, to the entire satisfaction of

both the parties.



We are confident that you will realize the value of the consumer, and try

your best to resolve this complaint amicably at the earliest.



We would appreciate your reply, for the action taken by you, on this

complaint.



Thanking you for all your help and co-operation.







Please take time to visit our website www.core.nic.in.











Thanking you,







Yours Sincerely,









Manager Complaints

Tele No[protected]









Cc The Under Secretary

Ministry of Consumer Affairs,

Food & Public Distribution,

Krishi Bhawan, New Delhi

----- Original Message -----

From: <gaurang.[protected]@youtelecom.com>

To: <[protected]@core.nic.in>

Cc: <core.[protected]@gmail.com>

Sent: Friday, September 04, 2009 10:41 AM

Subject: New Complaint Received from 27 March 2008 - CORE Centre





> Dear Complaint Team, CORE Centre

>

> There is a complaint updated.

> Title : Reliance Telecom

> Complaint ID : 15566

> Name : Gaurang Patel

> Email : gaurang.[protected]@youtelecom.com

> Adddress : kathor

> City : gujarat

> State :

> Zip : 394150

> Phone : [protected]

> Subject : 7

> Business : Reliance Mobile

> Individual :

> Address : kathor

> City : surat

> State :

> Zip : 394150

> Phone : [protected]

> Complaint: Hi,

>

> My reliance cell no is [protected]; I had applied for postpaid to prepaid

> plan change on 9th Feb 2009, also request launch on same day, request id

> is: UCS1135730, at that time customer care executive has taken the time

> for 5 days, or max 7 days, but still date no revert from their side, I had

> visited customer care again, but that told to call on 30336363, I had call

> on 1st march &amp; also on 9th march but they don&#8217;t have any update

> for the same, also there was no commitment when it will be converted, I am

> not paying this month bill as last time also I paid but till date plan

> change not done from your side and also I am not responsible for

> disconnect my services

>

>

> Thanks and regards,

>

>

> GAURANG

> [protected]

>

> Consequences :

> Industry :

> Want to contact : No

>

>

Jain Brothers — Undue Overcharges

SUB: Complaint regarding Undue Over charges.

REF: Customer Account no. [protected][protected]

Sir/Madam,
This is to bring in your kind notice that We have been overcharged for the services we have never asked for.This in reference for Telephone number[protected]. We are forwarding you the details which have been wrongly charged in our bill:

1. Caller Tune Rental for 25/6/2009 to 25/7/2009 : Rs. 30
2. MCA subsciption for 18/6/2009 to 18/7/2009 : Rs. 60
3. Reliance World Usage : Rs. 129
4. Dial 51234 Premium Voice Message Service : Rs. 34

Total : Rs. 253

As already mentioned this total amount Rs.253.00 has been wrongly charged in our Bill.
All these services mentioned above have not been asked for.

We have already cleared the remaining balance amount of the bill.
Inspite till date we have been constantly receiving messages to pay the balance money i.e, Rs.253.
Our outgoing call facility has been barred.
We would like you to take swift action & do the needful at the earliest. Since it is a
corporate connection, we lose a lot of business as the outgoing calls are barred by your
company.

Thanking you,

Jain Brothers
70, Janpath,
New Delhi-110001.

Dated 20/08/2009

my data card is not working