Reliance Broadband — Reliance is going to set benchmark in customer harrashment

Address:

Howrah, West Bengal

My Internet connection has been down from 12/07/2013. I have raised the complain on 12/07/2013(Req Id[protected] for very low speed and not assigning IP address to my computer. After that my connection has became down on the same day and I raised another complain for connection not working on[protected]Comm. Id- [protected]). The problem was not resolved till 16/07/2013(no phone call to me and no technical person to inspect the problem). So, I have called the CC but surprisingly they have informed me that the request was resolved and closed. But, my connection was down at that time also. They informed me to call to the reliance secretariat office[protected] for this. I have called to that office and want to know why this is so(request is not solved but the ticket was closed), then they have made another request(Id[protected] and assured me this will resolve within 96 hours and get a call from back end team. Again waiting phase, at 18/07/2013 I have became frustrated and raised a complain for terminate the connection(ID[protected]. But surprisingly, till now(today 24/07/2013 already 12 days has gone) there is no phone call to me and no technical person to inspect the problem. There is no updates for above stated complains and my connection is still down. I want to know,
- when my connection will be up and running?
- How the[protected] has closed with out taking confirmation from my side. At least I have raised the request and its their responsibility to know whether my problem resolved or not.
- 12 days is not sufficient to resolve a single problem!!!!!!!!!!!!!!!!!!!!!!!!
- Is there any technical person really working on this problem.
- when will I get a call from reliance at least for termination. because I dont want to keep such a dead connection and pay bill for the same.
- who will pay the money from 12/07/2013 because I am not able to use the internet connection for the problem of reliance.
- At 02/07/2013 a lady has called me from the reliance regarding solving of req ID[protected] and suggested me to complain over here whatever problem i am facing regarding reliance broadband. I think not to say any more how much reliance is aware about its customer so that I have to came consumer forum for every reliance broadband problem and its a official declaration from reliance.