[Resolved]  Reliance Broadband Service — Service, Billing and Termination issues

Address:

Ahmedabad, Gujarat

Hi,

Relience Brodband connection having lot's of issues, Service issues, billing isses and Termination issues and After Termination lot's issues, Please Help me out.

Check out below mail conversations.
[protected][protected][protected][protected]

Hi Brodband,

I have terminated connection on 2nd fab and I received confirmation about Termination on 11th feb. [Termination ID:[protected]]

1. CAF no.:[protected]
2. Subscriber ID/s :[protected]

Still I got call today from [protected], she is saying that connection is still active.

What is the status? and When could you reply to my below all questions? I have send this mail many times but didn't received answer, Please go though below mail.

Regards,
Amit Prajapati
-------- Original Message --------
Subject: Fwd: Wire line Brod band internet issue not resolved yet
Date: Thu, 03 Feb 2011 14:20:07 +0530
From: amit <amit.[protected]@silvertouch.com>
To: RcomNodalofficer.[protected]@relienceADA.com


When could I get Response on below mail?


-------- Original Message --------
Subject: Wire line Brod band internet issue not resolved yet
Date: Wed, 02 Feb 2011 11:21:40 +0530
From: amit <amit.[protected]@silvertouch.com>
To: RcomNodalofficer.[protected]@relienceADA.com
CC: Amitkumar Prajapati <[protected]@gmail.com>


Hi Sudhir bhaduri,

I am Amit Prajapati, Customer ID:[protected], Billing Account No.: [protected]

I have paid Rs.1093.69, on 11 JAN 2011[Receipt No. - s[protected]] even if I am not using your broadband from last 7 month and also Terminate service at the same time, Still you are sending bill to me every month. No wire in my area from last 7 month I have complained lots of time for the same, few of complain ids are [protected], [protected]. That was not resolved and still not resolved.



I got call from Advacat Avinash Gupta ([protected]) on 11thjan 2011 that if I was not pay this much amount then he is going to register case to high court judge. He suggested me that pay this much small amount do not make it legal issue and terminate your connection and give me your payment receipt ID today, I have done as per directed by him. He has given me assurance that he will be applied for the refund to the refund department and your service is deactivated from today.

That was the issue and I forgot and leave up that issue, But still you are sending Bill to me!! Why?

I just want to ask

1) Give me the last six much uses log with date time and bandwidth.

2) Your executive was came my home for bill collection, who has also checked that Brod band connection Wire of Reliance is not available in my street. (Actually that wire is broken from the street and someone has taken away that wire from the road, So I have registered complain 5-6 times), No complaints are resolved yet.

3) After 2 month I got call from the Reliance Mumbai account manager that my issue resolution is not possible, so we are deactivation your connection and I was agreed.

4) After 7 month, I got call from the Advocate Avinash Gupta, he is going to register your case in the high court. I have paid all dues on the same days.

5) I got Bill on 28th fab 2011 of Rs. 213.49, for what ?

6) See some of mail conversations



//RE:'ADAG=[protected]' Reference to your e-mail

//Date :Sun 1/30/2011 7:16 PM



Dear Customer,

With reference to your e-mail regarding "Billing / Refund Issue", please note as checked and informed earlier we have not found any complaint regarding billing issue. Hence, we are unable to process your request for waiver.

Further, as checked in the system the necessary waiver of Rs.128.69/- in the bill dated[protected] and Rs.606.65/- in the bill dated[protected] has already been adjusted. Hence no waiver would be applicable to your account.

Further your outstanding amount is Rs.213.18/-, we request you to make the payment at the earliest.

Yours sincerely,

Sunil Umbarkar
Broadband Customer Care

Reliance Communications.



-----Original Message-----
From: [protected]@amitprajapati.com ([protected]@amitprajapati.com)
Date: Sunday, January 30, 2011 01:55 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail



What you are saying?!!!!

I also got waiver of some of amount, I have bill for that also.

But that waiver amount was not sufficient.



Should I go to consumer cort with all the bill and all phone

recordings (I have recorded when I was talking to your support team).



I am using You Telicombrodband service from last six month.



Regards,

//RE:'ADAG=[protected]'Reference to your e-mail

//Date: Sun 1/30/2011 3:52 PM

Dear Customer,

We regret the inconvenience caused to you.

This is with reference to your e-mail regarding "Billing / Refund Issue". Kindly note that the complaint provided by you is invalid and not reflecting in our system.



Further, please note that the payment of Rs.1093.69/-, has successfully updated in our system on 11 JAN 2011. And the same is non refundable. Hence there is no such functionality for the same.



However, as checked in our system your services are still active from our end.



Yours sincerely,



Bharat Juhukar

Broadband Customer Care

Reliance Communications.









//Dated: 9/1/2010 3:37 AM

Subject: RE:'ADAG=[protected]'Reference to your e-mail

Dear Customer,



We regret the inconvenience caused.



This is with reference to your e-mail regarding "Billing Issue". Please note that as checked necessary adjustment of Rs.128.69/- has been passed to your account for connectivity issue.



Further, your total outstanding amount is of Rs.351.65/- and due date is 13/Sep/2010. Kindly make the payment at the earliest.



In addition your e-mail regarding "Connectivity Issue", your complaint has already been registered under Service Request ID[protected], which is in process and the same would be resolved at the earliest. Also, we have escalated the issue to our specialized team who will look into the matter on priority.



Yours sincerely,



SachinPatil

Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:

• Phone:[protected] from any phone (Toll free) or,

• [protected] from any phone.

• Email: [protected]@relianceada.com

• Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.











-----Original Message-----

From: [protected]@amitprajapati.com ([protected]@amitprajapati.com)

Date: Monday, August 30, 2010 10:58 PM

To: [protected]@relianceservice.co.in ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)

Subject: RE: Monthly Bill Invoice Number :[protected] Ph :[protected]



Hi,



Do not send Bill me again. I am not using your service from last month.



I have made more than 10 complaints from Date 1 aug to 10 aug, But you

Still not resolved my problem, So How can I pay you Bill. And also I

have taken new broadband connection of another company.



I have not used even 1kb from last 40 days. do to your mistake.



You should understand this matter. Don’t send me Bill again.



Thanks

AmitPrajapati





From: CustomerCare [mailto:[protected]@relianceservice.co.in]

Sent: None

To: [protected]@amitprajapati.com

Subject: Monthly Bill Invoice Number :[protected] Ph :[protected]



Dear Customer,



We thank you for being a part of Reliance Communications Ltd.



We would like to inform you that your bill for the current month has

been processed.



Please find attached a soft copy of the bill for your reference.



Looking forward to build a lifetime relationship with you.



For more details on Reliance Products and Services, you may visit our web-site

www.reliancecommunications.co.in



You can also make your bill payments on-line by simply registering for

Reliance On-line Bill payment services.

Just click on the link below to register and make on-line bill payments.



http://myservices.relianceada.com



Thanking You

Customer Care

Reliance Communications Ltd.



This is an automated e-mail. Please do not send any reply to this e-mail.



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The information provided is based on prevailing terms and conditions

ofthecompany, which are

subject to change without prior notice. This electronic message

transmissioncontains information

from Reliance Communications Ltd. & is confidential or privileged. The

informationis intended to be for the use

of the individual or entity named above. If you are not the intended

recipient,beware that any

disclosure, copy distribution or use of the contents of this

informationisprohibited.

If you have received the electronic transmission in error please

notify us immediately.







[protected][protected][protected]----

This message was sent using IMP, the Internet Messaging Program.











Dated: 12/7/2009

Subject : RCOM Order Acceptance Letter

Dear MR AMIT PRAJAPATI.



Thank you for choosing Reliance for Broadband connection.



We have received your application and processed this for activation. The activation may take upto 7 days.



As per your application your details are as below.

1. CAF no.:[protected]

2. Subscriber ID/s :[protected]

3. Name (Customer Name) :MR AMIT PRAJAPATI 4. Address (Customer Address) :SUR NO 276 B/31/10 RAMESHWARAM APPTS,OPP DEV ASHISH SCHOOL, BODAKDEV 5. Alternate contact no.:[protected] 6. e-mail ID :[protected]@amitprajapati.com 7. Services Opted :Broadband 8. Rate Plan: :WICFT500X4



In case of any query please feel free to contact us at 30337777 or[protected] or write to us at [protected]@relianceada.com



Thanking You,



Broadband Services

Reliance Communications Limited