Reliance Communication, West Bengal — Reliance Comm robbing customers by selling services which they do not provide

Address:

Darjeeling, West Bengal

During times when our country is witnessing the outcome of independent leaders like Anna Hazare and Ramdev Baba fighting against corruption; companies as big as Reliance Comm, Airtel, Vodafone and other telecommunication service providers do not hesitate to rob their customers through various means. It is a common thing that VAS are activated without customers' consent and charges deducted from their account balance. Those who can fight with them can get their refund most of the times but most customers do not even know how to complain.

However, my complain here is against Reliance Comm. The problem started about two months back. I recharged my account with Rs. 98/- for 2G mobile internet. This was supposed to give me 2GB of fair data usage for a term of 30 days. Before this problem showed up, I used to recharge with this same value and I would manage to consume the whole amount of data allowed to me. Nowadays, I can hardly browse internet even on my phone and forget about using it for a laptop connection.

So, I called and I wrote to their customer care division all to no avail. I finally contacted the appellate team and this is what they had to say. Their representative, she told me that the area where I am residing (a village in Darjeeling) comes under 3G network zone and that for 2G connections (for GPRS and EDGE) they cannot provide better services than this. So, it seems that reliance is gradually closing services for 2G internet and that's why this service is so pathetic.

Now, here's what I would like to ask to those who are answerable to all consumers, is it fair that you sell your products in the market and later when a customer faces some problem you just ignore him/her saying that it's the best you have. It is quite understandable that the quality of service cannot be at its best always but give us services that can do the least it can.

To Reliance Comm, please stop selling this service (2G internet pack) in our region. No service, no payment !!!

And if you are still selling it then you are a fraud and you are robbing your customers. Remember, only happy customers are the foundation of any successful business.

My info: Moses Subba, Milan Gram, PO Bijanbari, Distt. Darjeeling-734201
My reliance mobile#: +91-[protected]
[N.B. I used this same internet service to file this complain and took me about 15 minutes just to load this page. That's the best that Reliance can give me :( ]