Dear SIr/Madam,

I am in Delhi & user of Reliance mobile number 8882482214.

Today I recharged my phone with Rs. 148 from reliance official
website.

According to site, I had to get 320 local & STD minutes.
But I got 1000 R2R local min + 500 other mobile local min's.

I called customer care where it came to know that the pack was changed
on July 6.

If the pack was changed on July 6, it should be changed on website also.
If it is still showing old information, then the used must get old benefits.

I can understand that there may be some delay in upgrading website,
but at least customer care must had to help me. Also the behavior of
senior officer was not good. He was not listening me and saying, " You
have received benefit, you have received benefit. He did not bother to
understand my problem.

I am also customer care Executive for a company & responsible for
entire north zone.
According to me, Reliance must have to improve their customer service
department. Reliance must notice, how their executives are handling
customers.

I had recharged for STD min's only. So, there is no use of even single
local minute for me.
I request you to help me to get refund my money back or old benefit i.e. 320 local
+ STD min's.


Regards
Vikram Suhag
Executive Customer Care
TI Cycles of India
9560345222, 8882482214, 7814887388